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Employee Relations Assoc

Job ID 10147450 Location Lake Buena Vista, Florida, United States Business Disney Experiences Date posted Apr. 07, 2026
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Job Summary:

About the Role: The Employee Relations Associate plays a pivotal role in enhancing the employee experience within Disney Experiences by engaging with employees and leaders during critical moments in the employment lifecycle. This position is ideal for problem-solvers and independent workers who thrive in a dynamic environment. This role contributes to fostering a collaborative and inclusive workplace that aligns with Disney's values and mission.

Responsibilities:

  • Engage with employees to gather all relevant information regarding reported workplace concerns.
  • Manage the intake, documentation, and tracking of employment-related claims, complaints, inquiries, and legal notices to discern if matters require engagement from Employee Relations, business leaders or other key partners to ensure timely response and resolution.
  • Coordinate the collection of relevant documentation, records, and supporting information from internal stakeholders.
  • Assist in managing end-to-end investigation processes and related case administration.
  • Maintain accurate case files, reporting logs, and status updates for employment-related complaints, ensuring alignment with internal processes, deadlines, and recordkeeping requirements.
  • Maintain detailed and accurate accounts of inquiries with timely memorialization of the notes and supporting documents into Employee Relations’ case management system.
  • Promote knowledge, understanding, and compliance about company policies through coaching, presentations, and facilitating training sessions. 
  • Collaborate with Labor Relations, People & Culture Business Partners, Security, and other teams as needed. 

Required Qualifications

  • Bachelor’s degree in business, human resources, psychology, sociology, industrial labor relations, and/or equivalent work experience.
  • Proficiency in conducting workplace investigations.
  • Minimum 2 years of relevant experience.
  • Demonstrated experience in conflict resolution and consulting.  
  • Ability to manage competing, high priority demands, prioritizing workload, managing projects and multiple responsibilities against strict deadlines.
  • Ability to analyze data, trends, and insights to identify the root cause of the event.
  • Strong written and verbal communication skills, and ability to influence. 
  • Ability to handle highly sensitive and confidential situations with objectivity.

Preferred Qualifications

  • Prior Employee Relations experience.
  • Bilingual Spanish speaking/writing strongly preferred.
  • Experience with Collective Bargaining Agreements or knowledge of labor law.
  • Knowledge of employee relations and federal and state laws (e.g., Title VII, ADA, ADAAA, FMLA).

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disney Experiences.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.

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