Behind the Magic with Jenn, Disney Vacation Club Project Manager
Working behind the scenes to make Disney Vacation Club magic is a dedicated team of cast members who take great pride in infusing both new and refurbished Disney Vacation Club Resorts with thoughtful expressions of Membership Magic.
Offering you an inside look is Disney Vacation Club Project Manager Jenn, who plays an instrumental role in facilitating these never-ending efforts to keep our magical neighborhood ahead of the curve.
Jenn revealed that the spark of inspiration behind every resort project she manages, from the grandest spaces to the tiniest of details, comes from Members themselves – the families who call these special places “home,” year after year. So while words like “building” and “refurbishing,” “enhancing” and “re-imagining” are all part of the lexicon, it actually begins with “listening,” whether she’s sailing with Members aboard a Disney Vacation Club Member Cruise, joining Members at a Disney Park after dark to enjoy an evening of Moonlight Magic or experiencing a holiday Meet & Treat event.
“Believe it or not, we even look to social media to better understand our Members,” Jenn added. “If you’ve left a comment on our posts, there’s a good chance I’ve read it.”
Embracing a “you ask, we listen” mindset, Jenn ensures that Members’ and guests’ voices are heard and considered.
An example of this is the recent refresh of the charming Mary Poppins-inspired fountain inside the lobby of The Villas at Disney’s Grand Floridian Resort & Spa. By the end of the resort’s temporary closure during the pandemic, the condition of the fountain’s playfully posed penguins had begun to deteriorate.
As Members pointed out that some of the penguins had lost their sheen, Jenn worked with resort partners and Disney Imagineers to craft a new care-and-maintenance schedule, allowing the penguins to look their best.
“I truly value our Members’ feedback, and it’s exciting to represent such a large, diverse group of people,” she expressed. “They are the heart of this larger story. We’re just helping tell it for them.”
Throughout Jenn’s career, she’s influenced projects beyond the Disney Vacation Club neighborhood, supporting projects across some of your favorite Disney destinations, including the 2018 launch of Toy Story Land at Disney’s Hollywood Studios.
“Our support begins as soon as a product is ready and accessible for cast to preview,” Jenn said of her typical workflow. “From there, we perform frequent assessments throughout its inaugural year, address concerns and come up with solutions.”
Beyond listening to feedback, Jenn and her team study the ways in which guests utilize a space, identifying challenges and exploring solutions.
Recalling, for example, the wear and tear of oversized toys at the entrance of Toy Story Land that resulted from guests using the props as places to sit, Jenn collaborated with colleagues and partners to turn oversized Tinker Toys into functional seats, serving guests’ needs in a way that better supported both safety and show quality.
“A lot of the work I influence broadly impacts Disney storytelling,” she said proudly. “I hope that Members and guests find joy in knowing that we’re in their corner and are committed to protecting these timeless stories.”
Related Content
-
-
-
-
Benefits Our Benefits
-
-
-
Career Development Candidate Resources
-
-
Employee Stories Life at Disney Blog
-
-
-
-
-
-
-
-
-
-
-
Career Development Candidate Resources
-
Diversity, Equity, and Inclusion Culture & Values Employee Stories Work & Innovation Students & Recent Graduates Life at Disney: Hong Kong Disneyland Resort
-
Career Opportunities Employee Stories Students & Recent Graduates A Dream to Perform Comes True for a Disney Intern at Hong Kong Disneyland
-
Culture & Values Employee Stories Growing a Garden of Magic at Hong Kong Disneyland
-
Employee Stories Students & Recent Graduates From Disney Internships to Beyond: Meet Three Hong Kong Disneyland Resort Cast Members Making an Impact
-
Employee Stories Students & Recent Graduates Disney Internships Lead to Magical Friendships and Careers at Hong Kong Disneyland Resort
-
Employee Stories Finding New Angles with Data Science: Meet Henry
-
-
-
-
-
Career Development Diversity, Equity, and Inclusion Employee Stories Bringing Passion Through Storytelling: Meet Staff Writer, Zaire!
-
Diversity, Equity, and Inclusion Employee Stories Celebrate Black History Month: How Their Stories Inspire Others to Dream
-
Diversity, Equity, and Inclusion Employee Stories Celebrate Black History Month: Why the Work We Do Matters
-
Employee Stories Creating a Culture of Safety: Meet Krista
-
Career Development Employee Stories Creating Home-Away-From-Home Magic as a Houseman at Disneyland Resort
-
Employee Stories Work & Innovation Creating Wonders & Ensuring Safety: Meet Jana, Structural Engineer, Disneyland Resort
-
-
-
Students & Recent Graduates Disney Internships United States
-
Students & Recent Graduates Disney Internships International
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Students & Recent Graduates Disney Programs
-
Students & Recent Graduates Disney International Programs
-
-
-
Diversity, Equity, and Inclusion Culture & Values Employee Stories Students & Recent Graduates Disney on the Yard
-
-
Career Development Employee Stories Disney Chefs Share Their Advice for Aspiring Culinary Talent
-
Career Opportunities Disney Cruise Line manager of HR shares new opportunities in The Bahamas
-
Career Opportunities Career Development Disney Cruise Line’s leadership team in The Bahamas on growth, building careers, and making magic
-
Benefits Culture & Values Disney named Top Adoption-Friendly Workplace
-
Career Opportunities Students & Recent Graduates Dreams Take Flight with UK Early Careers
-
Career Development Diversity, Equity, and Inclusion Four Women in Leadership Growing Their Careers in Japan
-
Career Development Employee Stories Work & Innovation From Concept to Console: Meet Winslow, Producer III, Disney Games
-
Employee Stories Students & Recent Graduates Ireland Intern Spotlight: Meet Ellen and Karla!
-
Employee Stories Students & Recent Graduates Meet 3 Japanese Trainees Starting Their Career With Disney
-
Diversity, Equity, and Inclusion Culture & Values Employee Stories Meet Artemis: EMEA Talent Acquisition Intern
-
Career Opportunities Diversity, Equity, and Inclusion National Geographic Announces Third Year of Field Ready Program
-
Career Opportunities Employee Stories Nontraditional Career Paths Lead to Technology & Digital Opportunities at Disney Parks
-
Career Development Diversity, Equity, and Inclusion Employee Stories Q&A with Domi Flores-Wong: A Nontraditional Career Path into Technology at Disney
-
Work & Innovation Securing the Magic at Disney
-
Career Opportunities Employee Stories Taking a Chance and Finding a Dream Job: Meet Kati, Ride & Show Technician
-
Diversity, Equity, and Inclusion To Be Young, Gifted, and Black: Wisdom and Stories from Emerging Black Leaders at Disney
-
Hiring Process Employee Stories Unlock the Magic: Your Guide to Disney College Program Character Performer Auditions
-
Employee Stories Will, Disney Cruise Line HR manager and Navy veteran, supports crew and discovers his own Disney magic
-
-
Culture & Values Students & Recent Graduates Disney Internships Lead to Magical Friendships and Careers at Hong Kong Disneyland Resort
-
Diversity, Equity, and Inclusion Culture & Values Employee Stories Women + Tech BERG Spotlight: Meet Four Female Technologists
-
Career Development Employee Stories A Day in the Life of Anthony, a Disney Recreation Coordinator
-
Students & Recent Graduates Disney Hospitality Leadership Program
-
-
Students & Recent Graduates Disney Internships United Kingdom Programme
-
Students & Recent Graduates Japan Trainee Program
-
-
-
-
Students & Recent Graduates Disney Signature Experiences Rotation Program
-
-
SHARE
Links open in new tabs.