SDE In Test II

Job ID 10163786 Location Bengaluru, India Business The Walt Disney Company (Corporate) Date posted Nov. 13, 2026

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Job Summary:

Job Requirements

The Software Developer –ServiceNow ITSM &CMDB is a new role within the Enterprise Technologyorganization, and is responsible for translating requirements and user stories into functional software that delivers value to the business. They help make the impossible become possible through the design, development, testing and implementation of complex software for use across The Walt Disney Company.

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

Responsibilities of the Role:

The Software Test Engineer, ServiceNow ITSM and CMDB is responsible for translating user stories and acceptance criteria into software test cases in ATF and/or Tosca, or other testing tools. They help make the impossible become possible through ensuring that the implementations of complex software for use across The Walt Disney Company are functional, built to purpose, meet the defined use cases and don’t contribute to platform or module-based performance issues. We’re looking for experienced ServiceNow and/or Tosca Software Test Engineers to ensure that that we are building the “best-in-class” products and continuously maintaining and enhancing existing products to improve our competitive advantage and technical excellencec.

Responsibilities

· Understand complex system behavior, design and execute tests to quantify application performance

· Acquire and maintain engineering understanding of product features, behaviors, performance under complex use cases, largely focused in ITSM and CMDB use cases within ServiceNow to include, Incident, Problem, Change, CDMB, and Major Incident Management, as well as integrations with these modules.

Partner with Developer Lead to ensure technical and operational models meet overall system and business requirements and determines need for customized solutions
Collaborate with the ServiceNow Platform team and product teams to ensure proper alignment on projects and software feature deliverables
Partners with the technical architect, engineering leads and product teams to ensure cross platform alignment
Understand the implications of design and implementation decisions on all interconnected systems

Test Strategy and Planning

Helps to ensure Application Performance best practices are accounted for in the designing and building of applications and services
Identify and understand performance impacts of inter-dependent services and applications.
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Executes assigned component level tests and major functionality areas using new or existing technologies
Maintains existing performance tests, updates performance test scripts to account for new application feature development, creates new performance test scripts where needed

Test Analysis & Trouble Shooting

Tracks performance metrics for quality evaluation effort for a product area. ·
Analyzes and presents performance test data

Skills & Experience

At least 3 years of experience in a ServiceNow or Tosca Software Test Engineers or software development role, developing a complex product within an enterprise
Conceptional knowledge of software development theories, practices and procedures.
REST API testing experience
Hands on experience with performance testing techniques such as performance modeling, establishing baselines, services monitoring, and profiling system performance
Knowledge of common performance issues and ability to use logs (Splunk), monitoring tools (New Relic, DataDog), and work with stakeholders to determine a root cause
Experience with using performance tools and techniques to simulate large enterprise environments, such as Jmeter, LoadRunner, Blazemeter, Akami CloudTest or similar tools
Effective verbal and written communication skills with both technical and non-technical audiences
Interpersonal, problem-solving and analytical skills
Ability to thrive in a dynamic, collaborative and fast paced environment Key Attributes

Thinks Strategically

Stays current on business trends and technological advances
Uses knowledge of the company’s products and services to meet customer needs
Identifies key business opportunities and challenges
Examines issues from a broad perspective, considering impact beyond immediate scope

Builds Relationships

Acts as the voice of the customer by understanding their business strategies and aligning business needs with the product strategy and roadmap
Interacts well with people who have different backgrounds and work styles
Resolves conflicts effectively
Service mindset with ability to facilitate “win-win” solutions, but not afraid to say “no”
Manages the diverse needs of stakeholders

Communicates Effectively

Conveys relevant information in a candid and timely manner
Listens and asks questions to ensure understanding
Tailors messages appropriately to the audience
Effectively persuades others to support ideas and plans

Drives Results

Keeps Commitments
Uses technology to facilitate better results
Analyzes problems and takes action to resolve
Achieves high levels of customer satisfaction
Holds self and others accountable to high standards
Is metrics and data driven
Manages projects and resources to produce desired outcomes

Inspires Creativity and Innovation

Conceives creative ideas to solve problems or meet objectives
Demonstrates a positive attitude with contagious enthusiasm
Challenges the status quo
Transfers ideas and success across boundaries
Facilitates the exchange of ideas and creation of new ones
Sets product vision and creates enduring excitement about what is possible

Champions Change

Remains productive despite uncertainly
Demonstrates flexibility in response to changes
Supports new initiatives

Exhibits Professional Excellence

Treats others with respect
Earns the trust of colleagues, partners and customers
Maintains composure under pressure
Strives for self-improvement
Learns from personal and organizational experiences
Shows consistency in words and actions
Sets a good example for others

Disclaimer

This position is with Disney (India) Private Limited, which is part of a business we call The Walt Disney Company (Corporate).

To learn more about Disney's guidelines on the use of AI for candidates, click here.

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About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
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The Next Chapter

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The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.