Job Requirements

The Software Developer –ServiceNow ITSM &CMDB is a new role within the Enterprise Technologyorganization, and is responsible for translating requirements and user stories into functional software that delivers value to the business.  They help make the impossible become possible through the design, development, testing and implementation of complex software for use across The Walt Disney Company. 

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

Responsibilities of the Role:      

The Software Test Engineer, ServiceNow ITSM and CMDB is responsible for translating user stories and acceptance criteria into software test cases in ATF and/or Tosca, or other testing tools.  They help make the impossible become possible through ensuring that the implementations of complex software for use across The Walt Disney Company are functional, built to purpose, meet the defined use cases and don’t contribute to platform or module-based performance issues.  We’re looking for experienced ServiceNow and/or Tosca Software Test Engineers to ensure that that we are building the “best-in-class” products and continuously maintaining and enhancing existing products to improve our competitive advantage and technical excellencec.

Responsibilities

·       Understand complex system behavior, design and execute tests to quantify application performance

·           Acquire and maintain engineering understanding of product features, behaviors, performance under complex use cases, largely focused in ITSM and CMDB use cases within ServiceNow to include, Incident, Problem, Change, CDMB, and Major Incident Management, as well as integrations with these modules.

• Partner with Developer Lead to ensure technical and operational models meet overall system and business requirements and determines need for customized solutions
• Collaborate with the ServiceNow Platform team and product teams to ensure proper alignment on projects and software feature deliverables
• Partners with the technical architect, engineering leads and product teams to ensure cross platform alignment
• Understand the implications of design and implementation decisions on all interconnected systems

Test Strategy and Planning

• Helps to ensure Application Performance best practices are accounted for in the designing and building of applications and services
• Identify and understand performance impacts of inter-dependent services and applications.
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• Executes assigned component level tests and major functionality areas using new or existing technologies
• Maintains existing performance tests, updates performance test scripts to account for new application feature development, creates new performance test scripts where needed

Test Analysis & Trouble Shooting

• Tracks performance metrics for quality evaluation effort for a product area. ·
• Analyzes and presents performance test data

Skills & Experience

• At least 3 years of experience in a ServiceNow or Tosca Software Test Engineers or software development role, developing a complex product within an enterprise
• Conceptional knowledge of software development theories, practices and procedures.
• REST API testing experience
• Hands on experience with performance testing techniques such as performance modeling, establishing baselines, services monitoring, and profiling system performance
• Knowledge of common performance issues and ability to use logs (Splunk), monitoring tools (New Relic, DataDog), and work with stakeholders to determine a root cause
• Experience with using performance tools and techniques to simulate large enterprise environments, such as Jmeter, LoadRunner, Blazemeter, Akami CloudTest or similar tools
• Effective verbal and written communication skills with both technical and non-technical audiences
• Interpersonal, problem-solving and analytical skills
• Ability to thrive in a dynamic, collaborative and fast paced environment Key Attributes

Thinks Strategically

• Stays current on business trends and technological advances
• Uses knowledge of the company’s products and services to meet customer needs
• Identifies key business opportunities and challenges
• Examines issues from a broad perspective, considering impact beyond immediate scope

Builds Relationships

• Acts as the voice of the customer by understanding their business strategies and aligning business needs with the product strategy and roadmap
• Interacts well with people who have different backgrounds and work styles
• Resolves conflicts effectively
• Service mindset with ability to facilitate “win-win” solutions, but not afraid to say “no”
• Manages the diverse needs of stakeholders

Communicates Effectively

• Conveys relevant information in a candid and timely manner
• Listens and asks questions to ensure understanding
• Tailors messages appropriately to the audience
• Effectively persuades others to support ideas and plans

Drives Results

• Keeps Commitments
• Uses technology to facilitate better results
• Analyzes problems and takes action to resolve
• Achieves high levels of customer satisfaction
• Holds self and others accountable to high standards
• Is metrics and data driven
• Manages projects and resources to produce desired outcomes

Inspires Creativity and Innovation

• Conceives creative ideas to solve problems or meet objectives
• Demonstrates a positive attitude with contagious enthusiasm
• Challenges the status quo
• Transfers ideas and success across boundaries
• Facilitates the exchange of ideas and creation of new ones
• Sets product vision and creates enduring excitement about what is possible

Champions Change

• Remains productive despite uncertainly
• Demonstrates flexibility in response to changes
• Supports new initiatives

Exhibits Professional Excellence

• Treats others with respect
• Earns the trust of colleagues, partners and customers
• Maintains composure under pressure
• Strives for self-improvement
• Learns from personal and organizational experiences
• Shows consistency in words and actions
• Sets a good example for others

This position is with Disney (India) Private Limited, which is part of a business we call The Walt Disney Company (Corporate).

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