Sales Experience Manager

Job ID 10153732 Location Lake Buena Vista, Florida, United States Business Disney Vacation Club Date posted Jun. 12, 2026

Apply Now

Job Summary:

About the Role & Team

As a Sales Experience Manager, you are a hands-on, field-based leader responsible for building sales capability through real-time coaching and consistent execution. You will spend the majority of your time working side-by-side with Cast Members in live sales environments—observing guest interactions, delivering immediate feedback, and reinforcing behaviors that drive results.

This is not a desk-based leadership role. Success comes from being present in the field, actively coaching, and ensuring that every Cast Member consistently delivers a high-quality, guest-focused sales experience aligned with the Disney Difference.

You will report to the Sales Director.

This is a Full-Time fully on-site role.

What You Will Do

Develop and Coach Talent in Real Time

Observe live guest interactions and deliver immediate, behavior-based feedback
Provide side-by-side coaching that reinforces sales behaviors tied to conversion and guest experience
Facilitate role plays and targeted practice sessions to build confidence and skill
Follow up on prior coaching conversations to ensure application, accountability, and improvement

Drive Consistency in Sales Execution

Reinforce adherence to established sales processes, standards, and expectations
Ensure consistent execution of consultative selling behaviors across all Cast Members
Support Cast Members in delivering personalized, relationship-driven guest interactions rooted in discovery, storytelling, and trust
Identify gaps in execution and take action to improve consistency and quality on the sales floor

Lead from the Floor

Spend the majority of time working directly with Cast Members in parks and resort locations
Actively engage in day-to-day sales activity to support and guide performance in real time
Build credibility through presence, visibility, and hands-on involvement
Serve as a resource and coach during live selling moments

Reinforce Performance and Accountability

Address performance gaps directly and in a timely manner
Hold Cast Members accountable for applying coaching and meeting expectations
Facilitate performance conversations grounded in observable behaviors, business impact, and clear next steps
Support Cast Members in improving performance through consistent feedback and follow-through

Execute Structured Development Plans

Execute and reinforce structured development plans, including onboarding support and performance improvement efforts
Partner with Sales Development and leadership teams to ensure training is effectively applied in the field
Monitor progress and reinforce key behaviors to accelerate development and close performance gaps

Foster a Positive and Engaged Team Environment

Build strong relationships with Cast Members to create trust and openness to coaching
Contribute to a collaborative, inclusive, and high-performing team culture
Recognize and reinforce positive behaviors and progress
Promote ownership, teamwork, and continuous improvement

Required Qualifications & Skills

Hold a Valid, and in Good-Standing Florida Real Estate Salesperson or Broker License
Previous success selling in a quota-based or performance-driven environment
Full availability to work, including all days of the week and holidays, in a combination of mornings, afternoons, and evenings
Proven ability to coach and develop others in a live, performance-based environment
Strong field leadership presence with a hands-on, engaging approach
Ability to deliver clear, direct feedback and hold others accountable for results
Experience working in a high-volume, guest-facing sales environment
Demonstrated success as an individual contributor in a sales role prior to leading others
Ability to reinforce consistency and execution of established sales processes
Strong communication, adaptability, and decision-making skills

Preferred Qualifications

1–3 years of experience in sales or sales leadership within a high-volume environment
Experience coaching, mentoring, or supporting the development of others in a sales setting

Education

A High School Diploma or Equivalent Experience
A Bachelor’s Degree in Sales, Business, Leadership, Hospitality, Tourism, or related field is preferred

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

The hiring range for this position in Lake Buena Vista, FL is $56,700 to $76,000 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Apply Now

About Disney Vacation Club:

Disney Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. Disney Vacation Club cast members help bring touches of Disney magic to members and guests who stay at any one of 14 Disney Vacation Club destinations, including Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Sales and Services, Inc., which is part of a business we call Disney Vacation Club.

Disney Vacation Club Sales and Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.