Operations Leadership Development Manager

Job ID 10148297 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Apr. 20, 2026

Apply Now

Job Summary:

About the Role & Team

The Operations Training team supports Operations at the Walt Disney World Resort by delivering strategic, innovative learning experiences that prepare and develop Operations Leaders to lead their teams in creating exceptional Guest experiences. Our purpose is to ensure Leaders build their skills, confidence, and mindset needed to lead and inspire Cast Members.

The Operations Leader Development Manager is responsible for the strategy, design, and implementation of leadership development solutions. This role partners closely with senior leadership to identify and translate business strategies into impactful learning experiences that strengthen leadership effectiveness at all levels.

This role leads the full lifecycle of leadership development content—ensuring relevance, scalability, and measurable impact—and serves as a trusted consultant and thought partner to executive stakeholders.

You will report to the Manager of Instructional Design.

What You Will Do:

Build deep knowledge of Operations businesses to identify leadership capability gaps and proactively recommend leadership development strategies aligned to short- and long-term business goals.
Translate organizational priorities, cultural values, and leadership expectations into cohesive leadership learning journeys.
Serve as a strategic consultant to business leaders by leveraging research, observation, and performance insights to influence leadership development decisions.
Lead collaborative discovery sessions with executives, leaders, and internal partners to define learning outcomes and co-create leadership solutions, gaining alignment and commitment to initiatives.
Design and oversee engaging leadership learning experiences including instructor-led programs, virtual learning, blended solutions, cohort-based experiences, and self-directed development.
Apply adult learning principles, experiential learning, and real-world application to ensure leadership skill transfer and sustained behavior change.
Ensure learning solutions are inclusive and support diverse learning styles and leadership experiences.
Own and manage leadership development initiatives end-to-end, including scoping, planning, execution, risk management, and evaluation of outcomes, monitoring effectives and continuously improving.
Provide creative direction and collaborate with graphics and multimedia partners to deliver visually compelling and on-brand leadership learning solutions.
Ensure accuracy, quality, company nomenclature, copyright compliance, and alignment with business, legal, safety, and regulatory standards.

Required Qualifications & Skills:

Experience creating learning solutions using instructional design models and techniques
Excellent writing, editing, and storytelling skills are required, as well as knowledge of how to write and produce video.
Ability to work with ambiguity and agility in a constantly evolving environment
Ability to present a clear, thorough content strategy to various audiences and articulate how this approach supports the learning objectives defined
Ability to quickly absorb organizational nuances and needs to “speak the language” of the client
Ability to gain credibility and influence executive audiences with strong executive communication skills
Project management experience/skills, with a high level of organization and the ability to prioritize multiple projects at once with little direction
Experience writing in a professional setting including but not limited to stories, project plans, storyboards, technical skills, designs, and/or content for learning experiences
Ability to understand business strategy and translate it into learning solutions
Experience developing in-person, computer-based, and video training
Lead development of training experiences, including guidance towards graphic design and video components
Understanding of adult learning principles and hands-on experiential learning activities
Experience presenting or engaging with all levels of an organization including senior executives

Preferred Qualifications:

3+ years’ experience in Project Management
3+ years of experience as an Instructional Designer
Disney experience including managing Operations Cast Members
Experience with Articulate Storyline
Prior experience in designing programs for various subject matters and audiences
Proven experience with facilitating meetings to achieve objectives, such as content or information-gathering meetings
Master's degree or equivalent experience

Education:

Bachelor’s degree in a related field (Content/Instructional Design, Organizational Design, or Communications) or equivalent work experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

The hiring range for this position in Florida is $68,600.00-$91,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Apply Now

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.