Global Sales Contact Center (GSCC) DVC Associate

Job ID 10151309 Location Lake Buena Vista, Florida, United States Business Disney Vacation Club Date posted May 18, 2026

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Job Summary:

About the Role & Team

Disney Vacation Club (DVC) is a vacation ownership/timeshare program that allows guests to enjoy Disney vacations and travel experiences around the world for years to come. The Global Sales Contact Center (GSCC), part of Disney Vacation Club, is seeking a GSCC DVC Associate! We are looking for someone who genuinely enjoys connecting with people, both by phone and virtually. Promoting DVC is truly a team effort, but it all starts with the GSCC DVC Associate by connecting with guests over the phone and inviting them to learn more about DVC from the comfort of their home.

This is a performance-driven sales role that involves making outbound calls to warm leads and following structured scripts while keeping conversations natural. If you are someone who can easily start conversations virtually and naturally influence others in a short amount of time, this sales opportunity could be the perfect fit for you!

You will report to the DVC Sales Experience Manager.

This is a Full-Time, onsite role with the opportunity to occasionally work from home based on performance.

What You Will Do

Connect with warm leads through high-volume outbound calls, using active listening and persuasive communication to introduce Disney Vacation Club and guide guests to the next step in their journey.

Manage daily call campaigns, including first-time contacts, follow-ups, and reassigned leads, while reviewing guest information to personalize each interaction.
Schedule sales tours and appointments, transfer qualified guests to sales partners, and support inbound or other virtual sales activities as needed.
Document call outcomes, navigate multiple systems efficiently, and maintain strong productivity in a fast-paced, performance-driven environment.
Follow call scripts and sales guidelines naturally, overcome objections, adapt to shifting priorities, and stay focused on guest connection and conversion goals.
Stay focused and productive in a highly repetitive sales environment, maximizing available time to consistently complete outreach and drive results.

Required Qualifications & Skills

At least 1 year of experience with Guest interactions in a comparable sales center or call center environment.
Strong computer skills, including proficiency with Windows-based systems and call center applications, as well as the ability to quickly adapt to company-specific software.
Self-motivated, disciplined, and able to consistently make outbound calls.
Available to work weekends, holidays, daytime, and/or late evening, and adjust schedules based on business needs.
Professional reliability and ability to adhere to the attendance policy, including scheduled work shifts, lunch/breaks, and punctuality.
Potential opportunity to work from home, with a professional environment suitable for making phone calls. All necessary equipment will be supplied.

Preferred Qualifications

Familiarity with Disney’s service standards and how they could potentially drive success in the Disney Vacation Club sales through service process.
Multi-lingual in addition to English (Spanish, Portuguese, Japanese).
Knowledge of Disney Vacation Club.
A strong understanding of Disney standards and Guest service expectations.

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

The pay rate for this role in Lake Buena Vista, FL is $20.10 per hour, plus commission. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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About Disney Vacation Club:

Disney Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. Disney Vacation Club cast members help bring touches of Disney magic to members and guests who stay at any one of 14 Disney Vacation Club destinations, including Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Sales and Services, Inc., which is part of a business we call Disney Vacation Club.

Disney Vacation Club Sales and Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.