GSM, Disney Youth Education Series (Temporary Assignment until 3rd Oct, 2026)

Job ID 10140009 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Jan. 12, 2026

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BENEFITS AND PERKS

Hong Kong Disneyland offers extensive benefits and perks to our cast members.

FRONTLINE TRANSPORTATION SUBSIDY
The Disney Commuter Assistance Program helps Disney employees and cast members find commuter resources, options, and incentives.
FRONTLINE DUTY MEAL SUBSIDY
OVERTIME & OVERNIGHT SHIFT PREMIUM
FULL-TIME YEAR-END DISCRETIONARY BONUS
CAST MEMBER DISCOUNTS (MERCHANDISE, FOOD & BEVERAGE, HOTELS)
Discounts are available at select hotels, dining, merchandise and recreation locations.
COMPLIMENTARY PARK ADMISSION
Complimentary theme park admission for full-time and part-time positions after two weeks of employment

"Working in the most magical place is so much fun!"

Timmy, Merchandise Host

Job Summary:

Reporting to Sales team leader and Operation team leader, to oversee the overall Youth Education Series (Y.E.S.) operations and overall performance of all the Y.E.S. team members including but not limited to Y.E.S. Representatives and Part-time facilitators, ensuring all programs are delivered and conducted in the most professional manner;
Utilize strategic and operational expertise in leadership to meet the Youth operations and achieve Youth business objectives and annual revenue goal;
Proactively support new Y.E.S. program development and production efforts in Y.E.S. business and coordinate the changes with related L.O.B. to expand program capacity and explore venues to support fast growing business demand;
To be the Team Leader of Y.E.S. and being the gatekeeper to monitor all the Y.E.S. bookings from pre-arrival materials preparation to on-day arrival logistic coordination, master list (share point) and generic e-mail account for YES Program, and oversee day-to-day Y.E.S. operations and program fulfillment on daily basis;
Responsible for hiring, new team members onboarding arrangement, program training, coaching from time to time and performance review with disciplinary action taken (if applicable) for all Y.E.S team members
Review, analysis, and make necessary approval for all Y.E.S. program booking requests according to program capacity, labor support, attractions and restaurants availability under different attendance bands;
Consistently review future programs demand and work closely with scheduling team to allocate resources to support Y.E.S. business and ensure adequate manpower on program support;
Leverage a strong service and business orientation with disciplined work ethic to inspire both Hong Kong Disneyland and our partners to exceed Guest expectations every day;
Must be comfortable engaging in difficult situations to resolve Guest concerns utilizing available resources with correctively action taken in timely manner to ensure all Guests concerns are follow through properly;
Take proactive approach in identifying operational and business opportunities with Hong Kong Disneyland and driving initiatives/solutions to completion.
As a highly-visible leader and mentor, model Disney Leadership competencies at all times and champion the Five Keys in daily operations.
Performs any other duties and responsibilities as assigned by both Sales and Operation leaders

Basic Qualifications

Bachelor’s degree or equivalent
At least 5 years' experience in hospitality sector or relevant industries with 2 years in supervisory level
Extensive knowledge of Disney Parks and Resorts Operations.
Demonstrated exceptional presentation including strong verbal and written communication skills (English, Cantonese & Mandarin preferred)
Proven track record of driving change, innovation, service excellence and sales fulfillment experience
Demonstrated effectiveness for strategic and critical thinking; ability to challenge the status quo
Good negotiation skills with ability to influence at all levels both internally and externally.
Strong interpersonal skills and strong sense of self-disciplinary, able to work independently with minimal supervision but collaboratively with cross functional peers
Proven ability to inspire and enthuse; growing team satisfaction, collectively and as individuals.
Team spirit with positive attitude, ability to motivate subordinates; Guest oriented as well as business oriented, patient, problem-solving mindset with strong safety and Guest service awareness
Willingness to work at different locations in the Resort area, including outdoor locations
Proficient in Microsoft Office including Word Processing, Excel and PowerPoint

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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