Store Manager (12 month FTC)

Job ID 10140227 Location London, United Kingdom Business Disney Store Date posted Jan. 28, 2026

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Job Summary:

About the Role & Team

This is a 12 month fixed term contract covering an employee secondment in another areas of the business.

The Store Manager plays the role of a brand ambassador by representing the Disney brand to the Cast and Guests.

•    Develop a high energy work environment that supports the achievement of all Company goals and initiatives.
•    Inspire Cast and Store Management Team to achieve maximum performance levels through daily feedback and performance management.
•    Lead the team in fostering teamwork and collaboration among Store, peers and Home Base partners.
•    Drive a team to achieve exceptional financial results through motivating the Cast, scheduling effectively and controlling expenses.

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

•    Supervise the Leadership team and Cast in the use of innovation, creative language, technology and product to bring stories to life for internal and external Guests.
•    Lead and perform scripted and non-scripted events for Guests and Cast Members in both one on one and group settings.
•    Perform the Sales Manager role by holding Cast accountable for sharing knowledge, enthusiasm and passion for the Disney brand with internal and external Guests.
•    Inspire others to achieve results through a sense of purpose, a spirit of cooperation and personal growth, especially while performing the Stage Manager role.

•    Plan and oversee product placement to ensure adherence to Stage Set guidelines, fits Store architecture and contributes to the overall story being told.
•    Ensure that Store is neat, clean, organized and that all maintenance issues are addressed in a timely manner.
•    Cultivate an environment that is inclusive of all Cast Members and the talents that they bring.
•    Support and participates in initiatives that give back and have a positive impact on the internal (Store) community and the external community.

• Adheres to all Company directives which promote the protection and preservation of the environment.
• Develop innovative ideas and encourages creative thinking for establishing best practices that will enhance the environment.

• Is open with all who interact with the brand. Treats everyone with dignity and respect at all times.
• Encourages people to work in a way that is fair, honest and trustworthy by being a role model.

Show
•    Analyse and monitors sales results of product to determine action plans to drive sales based on product placement.
•    Maintain impeccable, Company directed visual standards, incorporating in Store technology, through Cast accountability.
•    Monitor Cast execution of merchandise flow including shipment processing, recovery & replenishment and visual standards to ensure all processes are efficient.
•    Provide feedback and coaching to ensure Disney brand standards are consistently achieved.

•    Establish the Guests, both internal and external, as the number one priority to ensure that positive, memorable experiences are achieved.
•    May periodically perform sales support and Guest service during scheduled shifts.
•    Coach Store leadership and models how to adapt to the ever changing environment, different Guest needs while continually providing Exceptional Guest Service.
•    Cultivate positive, trusting and effective working relationships within the Store, District, Region, Zone and executive partners.  Uses these and all resources, to develop strategies and solutions.

Contribution
•    Make sound business decisions that balance competing priorities.  Choose the best strategies after evaluating all options and by using the filter of what is best for the Guest, both internal and external.
•    Create strategies that drive positive results in key performance indicators including sales, conversion, ADS and preventing loss.
•    Think strategically when evaluating business trends, forecasting sales and approving/flexing the schedule to leverage payroll to appropriately meet the needs of the business and adhere to payroll budget.

•    Set strategies to drive gross margin performance by ensuring that new, high margin product gets prioritized Stage placement, replenishment and receives focused selling efforts.
•    Perform daily Store opening and closing procedures balancing all Store funds.
•    Control expenses to positively impact the Store’s contribution including store labour and manages efficient loss prevention procedures.
•    Champion adherence to all SOPs including all aspects of Health and Safety to protect Company assets and to comply with Company policies and procedures, and employment laws.

Required Qualifications & Skills
•    Demonstrated ability to develop and lead a team that drives results
•    Demonstrated ability to manage multiple business priorities through time management, prioritisation and organisational skills
•    Prior management experience in retail preferred
•    Ability to communicate clearly and effectively

• Understanding and adhering to the Health and Safety guidelines with regards to manual handling and the use of ladders, as appropriate.

• Must maintain a professional appearance

The Perks

Discount on merchandise in The Disney Stores and at selected retail shops in Disney Theme Parks and Disney Resorts.
You may, from time to time, be given personal gifts/awards by the Company or win prizes as part of internal competitions.
A Silver Pass entitling you and three guests to complementary entry to the Disney theme parks.
Individual cover of the Company’s Private Health Insurance (VHI).
Life assurance at 3 times your annual salary (up to the current Government earnings cap); 3 months service is required before eligibility.

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About Disney Store:

Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Disney Store (UK) Ltd, which is part of a business we call Disney Store.

The Disney Store (UK) Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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