Client Services Manager (Fixed Term Contract, parental cover)

Job ID 10136400 Location London, United Kingdom Business The Walt Disney Company (EMEA) Date posted Nov. 27, 2025

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Job Summary:

Job Summary

With access to an envious roster, the Disney Media Sales & Partnerships portfolio covers every brand within the Walt Disney Company's Media Networks segment and related IP’s. This includes family favorites Disney, Pixar, Marvel, & Lucasfilm, general entertainment networks ABC, Star, and Fox, the worldwide leader in sports, ESPN, and our iconic factual brand, National Geographic.

The Client Services Manager is a critical member of the London-based EMEA ad sales and operations organization. We are seeking a candidate that can add their extensive knowledge and acumen in media planning, campaign management, ad operations, and leadership to a client services group supporting an experienced and diverse set of multi-platform salespeople.

Designed to maximize revenue, drive operational efficiency, and provide top tier sales and partner support, the Client Services team plays a vital role in reaching our targets and maintaining high standards in relationships with advertisers and agencies. The successful candidate will lead a group of Account Managers that plan and execute the operational elements of the advertising campaigns we sell. It begins with pre-sale guidance and media planning, and continues through campaign set up, analysis, optimization, reporting, and invoicing, covering all forms of advertising activity across our digital properties. This Manager position has a specific focus on supporting branded content partnerships from our National Geographic Ad Sales and CreativeWorks teams, including activations on websites, social platforms and Disney+.

The team leader will ensure our Account Managers are providing excellent support, delivering successful campaigns, and helping our clients unlock the full potential of our brands and products. They will foster an inclusive, positive, and high-performing culture, requiring strong personal accountability, prioritization and organizational skills, stakeholder management, and strategic thinking. They will work with Sales leads to manage campaign pipelines, extract maximum yield from our inventory, and develop revenue-generating initiatives and opportunities.

The candidate will have a strong understanding of the digital media landscape including display, video, programmatic and CTV, with specific expertise in planning and distributing branded content partnerships across social media platforms. They’ll have team management experience and a track record of campaign planning and execution for a wide variety of clients. They’ll be able to balance ‘in-the-weeds’ tasks with higher level strategic planning. They’ll have an innate desire to exceed client expectations and will continually push for innovation and efficiency, while relishing the opportunity to solve problems, big or small.

This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday).

The Opportunity & Responsibilities:

Lead team of Account Managers in supporting assigned salespeople and associated clients through all phases of the campaign lifecycle, from planning to invoicing

Responsible for delivering successful media plans that maximize revenue, meet client objectives, and spur repeat business

Develop high-performing team that takes pride in the quality of their work, while also prioritizing inclusion, personal development, positivity, and a healthy work/life balance

Assign team workload and assist in campaign management where necessary

Able to perform all tasks related to campaign management, specifically inventory forecasting, media plan creation, order entry, trafficking, optimizing, reporting, and invoicing

Ensure Account Managers are fully trained on campaign execution and able to answer all related questions

Main point of contact for any escalations on complex challenges or requests regarding inventory, ad products, or campaigns

Assist Sales, Finance, and Accounting in revenue tracking

Troubleshoot and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support as needed

Test potential ad tech vendor integrations and provide input on contract negotiations

Ideate, implement, review, and evolve operational processes that drive quality and efficiency

Analyze usage and performance of digital inventory to develop strategies and products that maximize revenue yield

Work with other Client Services team managers to implement solutions that benefit the wider organization

Manage, mentor, and develop talent, including training of new hires

Create and update internal documentation to explain processes and best practices

Collaborate with global teams and act as regional center of excellence for other offices across EMEA

Maintain a strong understanding of TWDC’s ad tech stack and strategy, and follow industry developments at-large

Assist management and senior leadership on ad-hoc assignments

The Experience We Require From You:

Graduate level or equivalent experience

5+ years of overall experience in the advertising sector, either publisher/agency side or in ad tech

Team management experience

Expert on defining and evolving processes

Highly competent in forecasting, planning, trafficking, and managing ad campaigns for display and video across websites, apps, social platforms, and connected TV environments

Demonstrated ability in activating campaigns, producing accurate and relevant insights, and optimizing performance

Strong understanding of programmatic advertising, technologies that power it, and key vendors in the space

Familiar with general data protection and privacy requirements related to digital advertising

Able to represent company in external meetings and events

Media or entertainment brand experience is a plus, as is familiarity with processes and policies of a multinational company

Skills Required

Highly motivated and driven problem solver

Great attention to detail, organizational skills, and ability to effectively prioritize and balance multiple projects simultaneously

Analytical; able to review, assess, and strategize based on the results

Able to step back and look at scenarios at a macro level, solving the immediate challenge and providing long-term solutions

Natural team leader and teacher, able to foster a positive, inclusive culture

Motivated to lead by example and hold others accountable to high standards

Comfortable working independently or with a collaborative mindset with reports, peers, and senior executives

Revenue-minded, but not at the expense of our people

Always focused on our guests and prioritizing the user experience

Confident communicator with good presentation skills, able to speak on behalf of the team internally and externally

Excited to work in a global organization with stakeholders across the world

Strong digital background, ideally with experience from publishers, agencies, advertisers, or tech vendors

In-depth understanding of digital media and the advertising industry, particularly video and across our local region (EMEA)

IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom, etc.)

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.

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About The Walt Disney Company (EMEA):

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited, which is part of a business we call The Walt Disney Company (EMEA).

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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