General Manager-Disney's Vero Beach & Hilton Head Island Resorts

Job ID 10143826 Location Vero Beach, Florida, United States / Vero Beach South, Florida, United States Business Walt Disney World Resort Date posted Feb. 26, 2026

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Job Summary:

About the Role & Team

Leadership at Disney is unlike any other role in the world. Here, your experience and industry expertise are magnified through the creativity of the stories we tell, and the legacy of service excellence inspired by Walt Disney himself.

Within the Disney Resorts Collection, we look to our General Managers to be innovative Leaders and boundless thinkers who inspire our Cast to go beyond the industry standards to create uniquely Disney experiences for Guests who choose to stay within the magic. Surrounded by our amazing portfolio of stories, you have endless opportunities to create exceptional Guest experiences that create memories for multiple generations. You also have the privilege of guiding Front Office, Housekeeping, Recreation, Food & Beverage and Merchandise Cast Members through the chapters of their own personal career stories, curating and enabling hospitality skills that often transfer beyond the hotel roofline.

It might be seeing a commercial for a vacation at Walt Disney World, watching a trailer for a new movie, or even just seeing a child hold a Mickey Mouse plush – but when you work for Disney, you will experience many moments of pride and satisfaction knowing that you play a part in creating the magic of a brand that’s shined for over 100 years.

This position will report to the Regional General Manager of Resort Operations and supports Disney’s Vero Beach Resort and Disney’s Hilton Head Island Resort.

What You Will Do

Inspirational Team Leadership

Provide strategic direction and operational leadership for a resort team, creating a passionate guest- and cast-centric style
Lead and develop successful teams through performance goal setting and feedback while focusing on achieving operational, financial, creative, and business performance metrics
Display commitment, enthusiasm, clarity, and sensitivity to the team's needs to ensure cast members are empowered, positive, and engaged
Lead talent and succession planning across the team to develop diverse bench strength, recognizing critical roles and needs

Exceptional Guest Service

Drive the resort experience by using strategic support partnerships and integration to provide a world-class hotel experience and level of service
Proactively focus on anticipating the diverse needs of our global consumers and translating these needs into highly relevant and meaningful guest experiences

Business Results

Embrace change as an opportunity to grow while cultivating skills of organizational change to help leaders and teams through transitions
Provide inspiring leadership and direction for environment, conservation, safety, and social responsibility initiatives
Create and maintain meaningful relationships in matrix organizational that drives needed business results in a collaborative manner
Lead and support the resort in the achievement of financial and operational targets

Required Qualifications & Skills

Minimum of 10+ years’ progressive leadership experience in hospitality or a related field
Consistent track record driving change, innovation, and service excellence
Leader who enables the overarching strategy and gets results through creative sensibilities, strong business insight, and critical thinking
Demonstrated experience delivering operational excellence and leading businesses to strong financial performance
Experience in a multicultural environment
Demonstrated ability to inspire & drive passion and teamwork with a dedication to excellence
Leader who recognizes, retains, and invests in the development of talent and the growth and satisfaction of the teams
Ability to build and cultivate relationships with cross-functional partners and operate successfully in a matrix environment
Ability to lead in a collaborative style as well as communicate in an engaging and impactful manner
Demonstrated passion and dedication to diversity and inclusion including inviting varied perspectives, fostering an inclusive work environment, and supporting workforce diversity
Ability to benchmark both internally and externally to achieve best practices
Ability to travel between Disney’s Vero Beach Resort and Disney’s Hilton Head Island Resort as necessary

Preferred Qualifications

Experience in the hospitality industry with a luxury brand/property
Experience with leading multiple premium full and quick-service food & beverage locations, as well as social and group catering
Advanced degree in hospitality or a related field, MBA, or technical/hospitality professional certification

Education

Bachelor’s degree in hospitality, business, or a related field or equivalent experience

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Management, LLC., which is part of a business we call Walt Disney World Resort.

Disney Vacation Club Management, LLC. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

Where Does Your Story Begin?

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Be Part of the Story

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The Next Chapter

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Explore this Location Vero Beach, FL

Surrounded by the serene blue-green waters of the Atlantic Ocean and Indian River Lagoon, Vero Beach is a destination where people can enjoy small-town ambience and world-class amenities without high-rise buildings and traffic to mar the great view and enjoy a climate moderated by the warm, tropical waters of the Gulf Stream; the balmy winters combine with the summer’s fresh ocean breezes to keep the average temperature a delicious 23 degrees Celsius.