Lead Product Manager, Content Management Systems

Job ID 10146715 Location Santa Monica, California, United States / Glendale, California, United States Business Disney Direct to Consumer Date posted Apr. 20, 2026

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Job Summary:

Disney Direct to Consumer (DTC) includes premium streaming services with through Hulu and Disney+. , a premium streaming service thatHulu offers premium originals, current season TV, a massive library of hit series and movies, and live television. and Disney+ is the Disney-branded streaming service featuringfeatures an incomparable unparalled collection of content from its iconic brands and franchises, recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo and more. Our DTC team is looking for hardworking team-players to join the Viewer Experience team. We’re looking for individuals, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC)DTC experience through strategic hard work and determination.

Job Summary:

The Disney DTC Viewer Experience organization is seeking a Lead Product Manager, Content Management Systems (CMS) to join the Self-Service Product team and scale a global platform powering Disney+ and Hulu Help Centers.

In this role, you will define and drive the product vision, strategy, and roadmap for a CMS and editorial tools that enable Content, Social, and Localization teams to create, manage, and publish high-quality support content for millions of viewers around the world. You will solve complex operational challenges and lead the evolution of a foundational product that drives efficiency, accelerates time to publish, and enables scalable growth. This role requires strong product leadership across workflow systems, content architecture, platform integrations, and innovation.

We’re seeking a strategic product leader who thrives in ambiguity, balances business and engineering tradeoffs, and influences global stakeholders. The ideal candidate is equally comfortable defining long-term direction and diving into execution details to deliver high-quality, scalable solutions.

Responsibilities and Duties of the Role:

Define and drive the product vision, strategy, and roadmap for content management systems that will improve workflow, content quality, and publishing velocity of support and production education content
Drive roadmap prioritization across stakeholders, balancing technical feasibility, business impact, and long-term platform solutions
Lead end-to-end product development from discovery through launch and optimization, effectively communicating requirements and user stories to Engineering, Design, and Product
Translate complex stakeholder needs (Content, Social, Legal, Localization) into scalable platform capabilities and system integrations
Identify systematic gaps across editorial tools, processes, and integrations; Architect and evolve content lifecycle workflows, including authoring, metadata, review, versioning, localization, and publishing based on user feedback
Champion platform adoption and change management across global content teams through enablement support, documentation, and training
Evaluate and integrate emerging technologies, including AI solutions, automation, and workflow intelligence
Define and analyze success metrics to measure customer satisfaction and operational efficiency, and guide roadmap prioritization

Required Qualifications:

Bachelors Degree or equivalent experience
7+ years of product management experience, including ownership of CMS, content platforms, or workflow-driven systems
Proven track record of leading platform strategy with measurable impact in complex, global organizations
Experience designing and optimizing end-to-end content lifecycle workflows (authoring, review, localization, publishing, governance)
Leads product strategy and execution of a global CMS platform, driving measurable operational impact while balancing stakeholder, technical, and business priorities
Operates autonomously in ambiguous environments, proactively identifying platform gaps and driving scalable solutions, including workflow automation and tooling enhancements
Influences cross-functional stakeholders through clear, data-driven communication and presentations, building trusted partnerships across global teams
Balances competing priorities, makes data-informed trade-offs, and aligns roadmap investments to measurable business and operational outcomes
Define KPIs, analyze performance data, and leverages data and customer insights to drive product optimization
Deep understanding of content architecture, localization workflow and platform integrations, and publishing systems
Strong knowledge of modern product frameworks, Agile methodologies, and UX principles to effectively partner with engineering and design
Technical fluency with APIs, system architecture and integrations, and scalable platform design

Preferred Qualifications:

Experience in customer support environments, knowledge management systems (e.g. Salesforce), or translation management systems (e.g. Smartling)
Experience in modernizing legacy CMS platforms
Familiarity with AI-enabled content tooling and automation
Passion for building world-class viewer experiences at The Walt Disney Company

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

The hiring range for this position in Santa Monica and Glendale, California is $155,700.00 - $208,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Direct to Consumer.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

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Explore this Location Santa Monica, CA

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