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New Homes Sales Associate (Real Estate, Cotino™)

Job ID 10125725 Location Rancho Mirage, California, United States / Palm Desert, California, United States Business Disney Experiences Date posted Jul. 15, 2025
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Job Summary:

We seek a highly organized and customer-focused Sales Associate to deliver an industry-leading experience for home buyers. This role will serve as a point of contact for purchasers from contract to closing, ensuring a seamless home-buying journey while introducing Club memberships.

As a licensed Assistant, the individual will provide administrative and customer support for a Sales Agent, contributing to licensed activities to ensure compliance with real estate regulations. This role requires exceptional communication, organizational, and problem-solving skills to engage with homebuyers, builders, sales teams, and other stakeholders.

Key Responsibilities:

Access to Property

  • Allow professionals to enter a property for inspection or repairs with the principal's permission.
  • Must be physically present during inspections but cannot use lockbox keys.

Arranging Appointments & Coordination

  • Host, schedule and arrange appointments for licensed real estate agents.
  • Coordinate home inspections, repairs, and third-party services as needed.
  • Arrange property visits, open houses, and meetings between clients and real estate professionals.
  • Order reports and services (e.g., pest control, appraisals, credit reports) under a licensee's direction.

Client Engagement & Communication

  • Serve as a point of contact for homebuyers, guiding them through purchasing while supporting real estate professionals.
  • Communicate with principals and service providers regarding transaction timelines and service completion.
  • Provide a seamless experience from contract signing to closing, ensuring all needs are met.
  • Offer a warm handoff to Onsite Community and Club team members.
  • Support buyers with licensed inquiries and direct them to the appropriate contacts.

Contacting & Lead Generation

  • Contact potential clients to gauge interest in broker services and refer them to agents.

Document Handling & Compliance

  • Prepare and complete documents under the supervision of real estate agent.
  • Deliver, pick up, and obtain signatures on transaction documents.
  • Cannot discuss the content or significance of documents with clients.
  • Check transaction documents for completeness; a licensed agent must determine final compliance.
  • Maintain a CRM system (e.g., Salesforce) to track buyer engagement and follow-ups.

Mortgage Loan Brokerage Support

  • Assist brokers in fulfilling mortgage obligations but cannot negotiate terms.
  • Provide written, factual loan information from broker-prepared materials.
  • Notify borrowers about missing information in applications.
  • Enter borrower information in loan applications or databases.
  • Contact lenders for loan status updates and relay information.

Customer Service & Problem-Solving

  • Provide exceptional guest service, mitigating challenges in the home-buying process.
  • Act as a liaison between buyers and builders to resolve concerns.
  • Support buyers with licensed inquiries and direct them to the appropriate contacts.

New Home Buyer Support

  • Ensure a seamless experience for new home buyers from contract to closing.
  • Act as a point of contact for new home buyers.
  • Deliver the highest level of guest service and mitigate traditional real estate buying pain points.
  • Engage builders/developers on behalf of the home buyer to resolve the item.
  • Direct new home buyers to the proper contacts throughout the sales journey.
  • Introduce the homeowner to a design center consultant.
  • Present Club memberships to new home buyers.
  • Warm transition and handoff to the Onsite Community and Club cast members.

Qualifications & Skills:

  • 3+ years of real estate experience or equivalent customer service/hospitality experience.
  • Valid CA real estate license
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Ability to collaborate with multiple stakeholders and work in a dynamic, fast-paced environment.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks.
  • Proficiency in Microsoft 365 tools, CRM platforms (e.g., Salesforce), and other technology tools.
  • Ability to maintain confidentiality and uphold brand integrity.
  • Experience in problem-solving, conflict resolution, and customer engagement.
  • A valid Driver's License.

Education:

  • Undergraduate degree or equivalent experience preferred.

Our Benefits:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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The hiring range for this position in California is $28.00 - $30.80 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Storyliving by Disney Realty, Inc., which is part of a business we call Disney Experiences.

Storyliving by Disney Realty, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Rancho Mirage, CA

The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.

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