Sr. Manager, Product Management

Job ID 10143274 Location Orlando, Florida, United States Business Disney Experiences Date posted Feb. 25, 2026

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Job Summary:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

Disney Experiences Technology creates world-class immersive experiences across our global theme parks, resorts, and vacation clubs. As a Senior Manager, you will hold a dual-impact leadership role. You will be responsible for the strategic roadmap of our Contact Center Platform—supporting both Service and Commercial applications—while simultaneously leading product management and software delivery for critical Business Operations including Textile Services, Animal Services, Events Planning, and the Disney College Program.

You are a "people-first" leader with a relentless bias for action. You will oversee a team of managers who lead product and delivery squads, ensuring that technology initiatives for both Guest-facing platforms and behind-the-scenes operations drive measurable business value and efficiency.

WHAT YOU WILL NEED:

· Omni-Channel Strategy: Lead the evolution of the Contact Center platform for Service and Commercial use cases, leveraging Gen-AI to increase revenue and streamline Guest interactions.

· Business Operations Support: Direct the product management and delivery lifecycle for specialized business lines, including Textile Services, Animal Services, Events Planning, and the Disney College Program.

· Strategic Roadmapping: Lead product leaders to develop and maintain a comprehensive, forward-looking roadmap for technology platform evolution.

· Team Leadership: Manage at least two managers who oversee product management and software delivery teams, comprising both internal Cast members and global third-party resources.

· Value-Driven Solutions: Apply technology to solve real-world operational challenges; you believe in "technology with a purpose" and prioritize driving real business outcomes over technical vanity projects.

· Change Leadership: Navigate complex business relationships and drive alignment across diverse stakeholders, ensuring teams are "brought along" during critical change moments.

· Roadblock Removal: Act as a high-velocity problem solver who proactively identifies and removes hurdles to keep delivery on track.

WHO YOU ARE

· Constantly Curious: You are always learning and looking for ways to improve yourself, others, and our business processes.

· Action-Oriented Leader: You have never met a problem you wouldn't attempt to solve. You drive people to action and possess a natural "bias for action" to find the path forward.

· People-First Mentor: You prioritize the growth and well-being of your team, fostering an environment where both direct and indirect teams can excel.

· Strategic Navigator: You are adept at understanding complex, multi-site business processes and translating them into technical requirements.

· Collaborative Partner: You excel at leading large initiatives that require deep partnership across various Cast operations and international business lines.

REQUIRED QUALIFICATIONS & SKILLS:

· Leadership Experience: 10 years of experience managing teams and leading through influence.

· Full SDLC Mastery: Deep experience in the full Software Development Life Cycle, from discovery to delivery.

· Complex Platform Experience: Background in managing large-scale platforms (Service and/or Commercial) and diverse business operation applications.

· Gen-AI & Emerging Tech: Practical understanding of how to leverage Generative AI and omni-channel technologies to drive efficiency and revenue.

· Vendor & Resource Management: Experience managing a mix of internal Cast, onshore, and offshore third-party delivery resources.

Required Education

Bachelor's Degree in relevant field of study and/or equivalent work experience

Preferred Education

MBA or equivalent advanced degree

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Orlando, FL

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