Distribution Services Manager, Disneyland

Job ID 10139935 Location Ontario, California, United States Business Disneyland Resort Date posted Jan. 14, 2026

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Job Summary:

Disneyland Resort has an opening for a Distribution Services Manager supporting the Warehouse/Distribution Center in Ontario, CA. Responsible for the leadership and management of personnel and facility for assigned areas with a focus on the Five Keys (Safety, Courtesy, Show, Efficiency, and Inclusion). You will be accountable for ensuring a safe and efficient operation, while focusing on internal Guest service, process and procedures achieved by coaching, mentoring and providing performance feedback to your Cast Members.

In this role you will understand the strategic goals of the operation, ensure the team is able to implement the tactical skills needed to improve productivity, maintain a high level of service while seeking financial opportunities. You will collaborate with Resort and Segment Partners (Finance, Safety, Merchandise, Facilities, etc) to understand their needs and implement process changes to achieve Win/Win situations. You will administer performance feedback including recognition, discipline and performance appraisals and respond to Guest concerns and provide appropriate service solutions. You should be able to step in for the Area Manager when necessary.

This position reports directly to the Area Mgr-Distribution Svcs in Ontario, CA.

You Will/Responsibilities:

Area Coverage:

Develop and support a safe and efficient culture through open communication regarding Cast Member performance in regard to our goals.
Responsible for owning and reviewing the Operating Guides for their area and the facility. Routinely examine current processes and look for alternative best practices to meet changing requirements.
Manage workflow and Cast to meet budget objectives and achieve daily goals. Exploit opportunities for enhanced learning, new tools and technology by analyzing issues and trends.

Administrative Procedures:

WMS expertise. Process Cast Member paperwork, i.e. separations, discipline documentation, time sheets, etc.
Use budgetary skills to forecast, plan and execute the business along with analyzing financial data to recognize aberrations and trends.
Conduct accident investigations with root cause analysis and remedies for solutions. Initiate and develop documented training procedures and programs.
Follow through on e-mails/voicemails in a timely manner, ensuring understanding that will fulfill the requestors needs.

Leadership Responsibilities:

Develop, coach, mentor and recognize the Cast. Nurture a relationship with each Cast Member led, providing development, feedback and problem-solving resources.
Oversee the arrival of new hire Cast Members by conducting scheduled check-ins. Develop existing Cast Members through formal and informal performance feedback sessions.
Ensure the administration of recognition, leave of absence tracking, safety coaching, performance management, cascade communication to Cast Member.
Develop and document the training and knowledge transfer to successfully manage the areas KPI's.
Manage vendor relationships to support the facility and equipment in regard to repair and maintenance
Directs activity of Cast within assigned area, frequently directs Cast throughout Distribution Services organization and coordinates activities with partners throughout the supply chain.
Other projects and duties as assigned
NOTE we are a 7 day a week operation in Ontario, CA. This role will have a schedule that may include weekends, holidays etc

You Will Have/Required Qualifications:

1+ years of directly related experience (this may include internships, project management, and/or leadership experience)
Experience working in an agile environment where direction and priorities may shift and change quickly. Experience leading and/or working in an inclusive environment
Experience working with Microsoft products including Office – Outlook, Word, Excel, Teams
Warehouse Management System (WMS) experience
Demonstrated problem solving and confident decision-making skills. Excellent oral and written communication skills. Ability to provide written communication to all audience levels including operating guides
Leadership qualities that demonstrate successful mentoring, planning, communication and execution for hourly Cast Members
Proven experience creating clear and consistent strategies and direction, with skills in planning, development and execution.
Proven ability to effectively collaborate with internal and external stakeholders.
Ability to leverage organizational, time management, and multi-tasking skills resulting in positive results
Consistently demonstrates the understanding of the Disney Heritage, Values, and Culture in their daily activities
Empowered to manage location, including staffing and discipline with minimal supervision.

Preferred Qualifications:

Previous experience in a distribution center or warehouse environment
Experience leading direct reports and a team (people manager) - including managing hourly staff (preferred managing union staff)
Warehouse Management System (WMS), specifically Blue Yonder
Enterprise Resource Planning system (ERP), specifically SAP
Proficient in Spanish language
Lean Manufacturing, 6 Sigma, Value Stream mapping experience
Budget and accounting knowledge
Experience with PowerPoint, advanced Excel or data tools such as Power BI, tableau and other data/metrics visualization tools and present information to leadership.
Experience working across functional lines and as a member of a diverse, matrixed team while driving collaboration. Able to work in a fast-paced environment, managing multiple projects with varying priorities and deadlines. Experience interacting with a variety of cross functional partners such as Resorts, Operations, Merchandise, facilities, security, and more

Required Education:

Bachelor’s degree in Business Management, Operations Management, Logistics, or Manufacturing (or related field) or equivalent experience.

Preferred Education:

MBA, Master’s or related post-graduate degree.

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

The hiring range for this position in Ontario, CA is $79,400.00 to $106,400.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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