Sr Product Mgr II - Customer Identity Product

Job ID 10154553 Location New York, New York, United States / Santa Monica, California, United States / San Francisco, California, United States / Seattle, Washington, United States Business Disney Entertainment and ESPN Product & Technology Date posted Jul. 01, 2026

Apply Now

Job Summary:

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 

Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Product Management is responsible for driving the overall user experience, feature strategies and concepts, and engagement paradigms for Disney Entertainment & ESPN's global portfolio of consumer-facing streaming and digital products – including Disney+, Hulu, ESPN, ABC, ABC News, Nat Geo, Marvel, and Star Wars.

The Senior Product Manager will own the strategy and execution of experimentation driving customer success with registration and login across the TWDC product portfolio. This is a global role with broad scope across all platforms that our products are offered — website, mobile app, and streaming devices. The ideal candidate has a deep understanding of user motivations and the variables that influence successful access to our services. They must also be passionate about solving customer identity challenges and build for scale, while being flexible enough to adapt for regional requirements.

If you are someone whose dream job sits between business strategy, UX design, creative problem-solving, and technical solutioning; you are an expert in both crafting a vision and driving successful execution; and you are excited to build scalable features that will drive global growth for years to come, we invite you to apply for this role.

Responsibilities

Define the vision and priorities to achieve incremental improvements to customer success with registration and login through experimentation, focusing on key user journey outcomes and delightful consumer experiences. Consider immediate login KPIs as well as overall acquisition measures for TWDC businesses and products.
Unlock additional experiment impact and velocity by streamlining the ways of working, team collaboration, and stakeholder engagement needed to successfully launch experiments.
Serve as an experimentation thought leader and consultant partnering closely with fellow Product leaders and UX designers to advise on using an experimentation mindset and refining experimentation strategy and plans
Drive analysis and generate insights from login and registration success KPIs and performance to ensure data quality and readiness for experiment analysis
Partner with engineering, design, and program management teams to deliver work on time and with high quality
Team with fellow Product Managers to align on experimentation strategy aligned to feature roadmap and ensure a cohesive customer experience across the login/registration lifecycle
Communicate and document plans effectively to organize work for execution, both feature releases and experiments
Partner with regional stakeholders around the world to address consumer, legal, and regulatory nuances while solving for global scale
Collaborate cross-functionally with engineering, design, marketing, legal, user research, data science, platform and media delivery teams
Identify new opportunities and effectively influence the Product roadmap with executives and workstream leads through the use of data and strong Product sense
Leverage AI tools to continuously accelerate, refine, and increase impact across all dimensions of experimentation strategy and execution

Basic Qualifications

7+ years of product management experience, focusing on driving business outcomes through executive alignment and flawless execution.
Detail-oriented, technical, can design and interpret data, and can propose high-yield bets to drive and exceed goals.
Solid understanding of statistics concepts (e.g., hypothesis testing, regression analysis) and UX best practices.
Exceptional written and verbal skills, a proven ability to articulate a team vision and translate technical concepts into material that can be broadly understood across the company.
Ability to make decisions in ambiguous situations and a fast-paced environment with constantly evolving business needs.

Required Education

Bachelor’s Degree required. An undergraduate degree in computer science, engineering, finance, economics or related disciplines is a plus, MBA preferred

The hiring range for this position in New York City, NY is $163,100 to $218,700 per year, Los Angeles, CA is $155,700 to $208,700 per year, Seattle, WA is $163,100 to $218,700 per year and San Francisco, CA is $170,500 - $228,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Apply Now

About Disney Entertainment and ESPN Product & Technology:

At Disney Entertainment and ESPN Product & Technology, we’re blending imagination and innovation to reimagine the ways people experience and engage with the world’s most beloved stories and products. Our work is wide-ranging and deeply sophisticated. We create amazing experiences, transform the future of media, and build products and platforms that enable the connection between people everywhere and the stories and sports they love.

Disney’s ability to marry world-class technology with one-of-a-kind creativity makes us unique. It is at the heart of our past, present, and future. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Entertainment & Sports LLC, which is part of a business we call Disney Entertainment and ESPN Product & Technology.

Disney Entertainment & Sports LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location New York, NY

With a globally recognizable skyline and 8.4 million people who call it home, New York City is bursting with diversity and excitement – from iconic attractions to hidden gems waiting to be uncovered.