Quality Assurance Analyst

Job ID 10089557 Location Ho Chi Minh City, Vietnam Business Disney Experiences Date posted Jun. 04, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

The Quality Assurance (QA) Analyst sits with our Merchandise Sourcing Department. This role is responsible for ensuring production of merchandise meets the established standards of Disney quality including reliability, usability, integrity and performance. The Analyst consults with the Manager, QA to resolve quality, production, and efficiency problems. Functions as an information source to Sourcing and management when special and critical quality issues occurs. The QA Analyst assists and supports the company’s direction in managing suppliers to continuous improvement of Disney quality standards, validation process and verification activities while meeting local, state and federal regulatory requirements.

Responsibilities:

Confirms the supplier/factory audit procedures are properly carried out and assigned work schedules are maintained.
Develop, recommend and monitor corrective and preventive action when necessary with regards to factory compliance improvement plan.
Plan, conduct onsite inspection of products to ensure finished product quality meets desired Disney standards.
Prepare reports to communicate outcome of quality activities
Analyze data to identify areas for improvement in the quality system
Monitor risk management activities
Supports leadership to manage the deliverables of the development of short and long-term quality and compliance strategies for managed suppliers, setting priorities, objectives, and action plans to mitigate risk with measurable accountability.
Provides and educates suppliers direction on Disney’s compliance standards and continuous improvement of the quality management systems.
Assists, as needed, with C-TPAT or other regulatory inspections or training.
Travels domestically and internationally to conduct production inspection, evaluate supplier’s quality performance and factory compliance enhancement.
Participates in continuous improvement initiatives to improve product quality and reduce finished product rejects/complaints.

Core Skills:

Discuss with Manager, QA to make appropriate recommendations and set timetable for improvement and corrections for suppliers.
Attention to details and good analytical skill
Establishes and nurtures critical internal and external partnerships and alliances
Possess excellent strong technical knowledge, problem solving and decision making skills
Communication proficiency
Acts with good business acumen at all times.
Holds self-accountable to high performance standards
Learns from personal and organizational experiences
Collaborates and support internal team as needed to accomplish assigned tasks/projects

Requirements:

Minimum of 5 years of related experience
Bachelor’s Degree or equivalent experience/education combination
Product or industry-specific experience
Proficient in English and Vietnamese
Strong computer skill including Microsoft Office and databases
Knowledge of tools, concepts and methodologies of QA
Knowledge of relevant regulatory requirements

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Thailand Company Limited, which is part of a business we call Disney Experiences.

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