Manager, ILS Operations & Technology Enablement

Job ID 10145325 Location Glendale, California, United States Business The Walt Disney Company (Corporate) Date posted Apr. 17, 2026

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Job Summary:

About the Team

The Strategic Development team designs and evolves the compliance architecture of the International Labor Standards (ILS) group to meet multi-regulatory human rights due diligence (HRDD) requirements across jurisdictions. Serving as a centralized hub to enable effective compliance execution, the team leads compliance strategy & program design, regulatory readiness, operating model evolution, technology & platform strategy, and enterprise enablement.

Strategic Development collaborates closely with global compliance operations, regional management, enterprise technology, legal, policy, and business leaders to ensure the compliance system is scalable, HRDD-ready, and risk-aligned.

Position Overview

The Manager, ILS Operations & Technology Enablement leads the department’s operational excellence and technology enablement portfolio within Strategic Development and develops the team responsible for delivering this mandate.

This leadership role leads a team responsible for:

Business ownership of the ILS Program compliance platform
Cohesive technology and data governance alignment across the department’s compliance ecosystem
Workflow modernization and performance optimization initiatives
Implementation of an HRDD-ready compliance operating model
Centralized standards for platform governance and operational execution

Key Responsibilities

1. Compliance Technology Strategy & Platform Governance

This role centralizes operational and technology standards to prevent duplication, siloed builds, and architectural misalignment.

Serve as the accountable business owner for the ILS Program compliance platform and partner with Enterprise Technology to define system requirements
Establish governance standards for backlog prioritization, feature approval, sustainment planning, data governance, and documentation
Ensure platform evolution aligns with the department’s broader technology strategy
Identify fragmentation risks across compliance platforms and escalate alignment recommendations
Participate in cross-functional governance forums to promote ecosystem integration
Define principles for system interoperability, data consistency, and user experience coherence
Support the definition of a departmental multi-year technology roadmap aligned to regulatory obligations and operating model design

2. Automation & AI Integration

Identify high-impact automation and AI use cases within compliance operations
Develop pilots and business cases for workflow automation and risk-based decision support
Establish guardrails for responsible AI use in compliance decision environments
Measure impact of automation on cost, cycle time, and risk mitigation

3. Data Governance & Analytics Enablement

Define business data ownership and data quality standards for compliance platforms
Partner with enterprise data teams to integrate compliance data into corporate data architecture
Establish KPI dashboards and operational metrics (e.g., cycle time, control effectiveness, exception rates, risk distribution)
Ensure traceability between regulatory requirements, controls, and system outputs

4. Operational Excellence & Workflow Modernization

This role builds and institutionalizes a centralized operational excellence capability.

Lead structured workflow modernization initiatives across compliance execution
Establish process design standards and documentation norms for the department
Reduce manual workload and operational inefficiencies through disciplined process engineering
Introduce performance dashboards to drive accountability and continuous improvement
Promote consistent execution standards across regions and regulatory programs

5. Transformation & Cross-Regulatory Operating Model Enablement

Lead technology-enabled transformation initiatives aligned to the department’s integrated operating model
Translate structural and governance decisions into system and workflow implications
Ensure platform capabilities support role clarity, decision rights, and cross-functional integration
Support operating model implementation by embedding process and technology coherence

6. Financial & Strategic Planning Support

Develop business cases for platform and workflow investments
Propose annual OKRs and performance targets for team
Support Strategic Development team budget planning with spend forecasts and ROI modeling
Provide data-driven justifications for technology and optimization initiatives

7. Team Leadership & Capability Development

Lead, coach, and develop a team of operational specialists to deploy technology-enabled solutions
Establish clear performance expectations aligned to departmental strategy
Build technical and strategic capability across platform ownership, workflow design, and analytics
Create succession depth and development pathways for direct reports
Foster a culture of structured problem-solving, performance discipline, and continuous improvement
Model cross-functional collaboration and professional maturity in politically complex environments

Experience Required

8+ years in compliance operations, enterprise transformation, or technology-enabled operational roles
3+ years of people management experience with demonstrated team development impact
Demonstrated experience leading cross-functional transformation initiatives
Experience serving as business owner for enterprise platforms
Experience delivering measurable operational performance improvements
Experience building business cases for technology investment

Preferred:

Exposure to global regulatory compliance environments (e.g., UFLPA, EUDR, CSDDD)
Familiarity with governance and risk frameworks (e.g., COSO ERM, ISO 37301, IIA Three Lines)

Skills & Competencies

Strategy & Transformation: Program and project leadership; change implementation sequencing; operating model enhancement support; cross-functional alignment
Technical & Functional: Process mapping and workflow engineering; platform governance and system requirements definition; data governance and KPI design; risk and control integration; regulatory requirement translation into system logic; automation and AI enablement strategy
Analytical: Ability to identify structural inefficiencies and root causes; strong quantitative and data interpretation capability; business case modeling and cost-benefit analysis; systems thinking across multi-regulatory environment
Leadership & Influence: ability to work cross-functionally across compliance, legal, technology, and business teams; clear executive communication and structured presentation skills; ability to operate in ambiguous, evolving regulatory environments; strong stakeholder management and prioritization capability
Team & People Development: Talent development and coaching; delegation with accountability; performance management; capability building in technical teams; constructive feedback and succession planning

Education

Bachelor’s degree in international studies, political science, public policy, economics, business administration, sustainability, supply chain management, information systems, or related field; advanced degree preferred    

Additional Information

This position is an on-site role requiring a minimum of four days per week in the office, with Glendale, CA as the preferred location; other U.S. locations with Disney offices may be considered on a case-by-case basis for exceptionally qualified candidates.

The hiring range for this position in California is $126,800.00 - $170,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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