HR Operations Specialist (Fixed Term Contract)
Job Summary:
About the Role & Team
We’re looking for an HR Operations Specialist to join our Employee Services team on a 6‑month contract. This is a great opportunity to contribute to a fast-paced, collaborative environment and help deliver high-quality employee experiences across the MENA region.
You’ll play a key role in supporting day-to-day HR operations, balancing high-volume transactional work with opportunities to improve processes. Acting as a trusted point of contact for employees, managers, and HR partners, you’ll help ensure consistent, compliant, and efficient service delivery aligned with local requirements and global standards.
This role will be based in our Dubai office, 4 days a week, with either a Monday or Friday working from home.
Values
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
Provide timely, accurate support on HR queries across the employee lifecycle (e.g., leave, pay changes, onboarding, offboarding) via multiple channels (case system, email, chat, in person)
Process HR transactions and maintain employee records in HR systems, ensuring accuracy, confidentiality, and compliance with local legislation
Support leave of absence cases, payroll inputs, contract documentation, and benefits administration
Manage high-volume data changes in HR systems (e.g., Workday, SAP), ensuring completion and data integrity
Collaborate with internal teams (Payroll, HR, IT, Finance, Facilities) and external providers (e.g., benefits, visa partners) to resolve queries
Maintain and update process documentation, including SOGs (Standard Operating Guides), and contribute to continuous improvement initiatives
Identify and support Data Subject Requests (DSRs) in line with GDPR and company processes, ensuring appropriate handling and escalation
Support visa processing and contingent workforce administration, including vendor coordination and payment processes
Deliver a high standard of customer service, handling sensitive information with discretion and care
Assist with reporting, system testing, and identifying process or system improvements
Required Qualifications & Skills
Degree in HR or a related field, or equivalent experience
Experience in HR Operations, Employee Services, or a shared services/customer service environment
Strong understanding of HR processes and ability to apply policies and local legislation (UAE experience is a plus)
Familiarity with HR systems such as Workday, SAP, ServiceNow, and Microsoft Office tools
Excellent communication skills in English; Arabic is an advantage
Strong attention to detail, organisation, and ability to manage competing priorities
Collaborative approach with strong stakeholder management skills across regions
Comfortable working in a fast-paced, evolving environment and identifying areas for improvement
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About The Walt Disney Company (Corporate):
At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Middle East FZ-LLC, which is part of a business we call The Walt Disney Company (Corporate).
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Explore this Location EMEA
Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.
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