Senior Digital Analyst
Job Summary:
Consumer Insight, Measurement & Analytics (CIMA) is part of the Disney Experiences (DX) segment of The Walt Disney Company. CIMA influences data-driven and consumer-centric decision making with integrated, objective, and actionable insights.
The Senior Digital Analyst supports the Walt Disney World My Disney Experience mobile app ecosystem. Core responsibilities include the generation and implementation of technical requirements for analytics, develop and maintain regular reports, conduct both planned and ad hoc analyses, and perform deep dives to tell the story of performance for the mobile app space. They collaborate across teams on best practices for digital mobile app analytics implementation, analysis and communication. Passion for analytics and digital technology to deliver insights that drive decision-making across the organization, including Technology, Product Development and Marketing Strategy and others will be essential for success.
You will report to the Senior Manager - Digital Analytics.
What You Will Do:
Serve as the mobile app digital analytics subject matter expert, representing data collection strategies and translating business questions into actionable analytics use cases.
Analyze mobile app data to uncover behavioral patterns, identify opportunities, and diagnose operational or experience issues.
Transform complex findings into clear, compelling stories and build impactful visualizations, reports, and presentations that engage both technical and business audiences.
Convert analytical needs into technical requirements, developing tagging strategies and instrumentation specifications for native app platforms to ensure accurate data capture.
Collaborate with product, engineering, and implementation teams to integrate analytics tools (e.g., Adobe SDK, app lifecycle tracking), validate tracking, and troubleshoot implementation gaps.
Define and execute quality assurance procedures, conducting thorough validation across devices, OS versions, and app builds to maintain data accuracy and reliability.
Manage recurring performance reporting (weekly, monthly, quarterly), lead deep dive analyses and ad hoc investigations, and support product, marketing, and operational teams with actionable insights.
Use measurement insights to recommend optimization tactics that enhance engagement, conversion, and overall guest experience.
What We Are Looking For:
5+ years relevant work experience in an analytical field
3+ years of experience with digital analytics tools such as Adobe Analytics or Google Analytics
3+ years of experience developing tagging strategies for mobile applications
Experience with Adobe Mobile App Analysis
Experience analyzing native Mobile App transactional flows
Ability to derive actionable insights from data and effectively guide decision-making
Ability to effectively QA analytics tracking on mobile app platforms
Ability to manage multiple priorities in a fast-paced, complex business environment
Excellent written and verbal communication skills
Proactive problem-solving and critical thinking skills
Ability to manage time effectively and consistently meet deadlines
Proficient in Microsoft Office suite
What Will Set You Apart:
7+ years web & app analytics experience
Travel industry and ecommerce experience
Ability to apply statistical rigor to analyses
Knowledge of mobile app/web page construction and/or user experience design
Experience with push and in-app messaging analytics
Experience with business intelligence tools
Experience with automated tools for data validation, tag accuracy, and improving overall data quality
Experience with SQL, Hive, Python and/or other programming languages
Required Education
- Bachelor's degree in Data Analytics, Computer Science, Statistics, Mathematics, Business Analytics, Economics, or a closely related quantitative/analytical discipline.
Preferred Education
- MBA or Advanced degree in an analytics field
Additional Information:
This position will be located in Celebration, FL.
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
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About Disney Experiences:
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Destinations, LLC, which is part of a business we call Disney Experiences.
Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Having technical issues? View the FAQs for help.
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Explore this Location Celebration, FL
The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.
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