Manager, Communications

Job ID 10149502 Location Celebration, Florida, United States Business Disney Experiences Date posted May 01, 2026

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Job Summary:

Overview:

The Manager, Communications plays a critical role in shaping and protecting the reputation of Disney Cruise Line as part of the Disney Signature Experiences portfolio. This leader will help drive proactive storytelling, guide strategic communications plans and prepare the organization for emerging issues and high-visibility business initiatives.

This role sits at the intersection of communications strategy, public affairs, media relations, and issues management. The ideal candidate brings strong judgment, creative thinking and a passion for telling meaningful stories that advance business priorities.

The Manager, Communications reports to a Senior Manager, Communications, leads a direct report, and partners closely with teams across Disney Cruise Line, Disney Signature Experiences and Disney Experiences. The role reports to a Senior Manager, Communications for DSE.

Responsibilities:

Development, production, execution and analysis of proactive communication strategies and campaigns for public affairs initiatives.
Train and coach team members on effective communication strategies, best practices, and evolving industry standards.
Plays a key role in issues management and crisis communications planning for DCL.
Manages strategic plans that deliver on business goals and help drive buzz and coverage of priority programs and products.
Is accountable for the performance and results of their direct report via clear performance, resource and career management plans.
Provides strategic council, influence, and guidance to team, peers, and partners across DCL, DSE and DX.
Develop proactive and reactive communication strategies, messaging frameworks, and media response plans to prepare executives and designated spokespersons for media interviews, community engagements, and sensitive situations.
Partner closely with DSE Public Affairs teams including Executive Communications, Government Relations, CSR, Public Relations, and Marketing to align messaging and identify business driving storytelling opportunities.

Required Qualifications:

Bachelor's degree in communications, journalism or similar.
5+ years of communications, public affairs or public relations experience.
Experience creating global 360-degree communication plans and is able to lead teams to execute on integrated tactics seamlessly.
Strategic thinker, self-starter, creative problem solver, and skilled media relations practitioner.
Exhibits deep communication skills and develops strong, trusting relationships with team members and clients.
Excellent writing and storytelling, presentation/visualization, and research skills, with an understanding of how to effectively communicate to different audiences.
Experience driving projects and campaign initiatives with an understanding of overarching goals, objectives, and relevant considerations.
Experience identifying emerging issues and developing strategies to mitigate.
Fluency in using data to inform communication strategy.
Understanding the media landscape and experience working with media.
Plan and deliver creative and informative engagement events, as needed.
Must be able to think strategically, act consultatively, communicate effectively and manage a direct report and multiple projects and priorities.
Proven ability to be a self-starter and develop high-quality work product in a fast-paced, deadline-driven, highly matrixed environment with rapidly changing priorities.
Demonstrated ability to work with ambiguity, handle confidential and sensitive information.

Desired Qualifications:

Knowledge of travel and cruise industry.
Disney Experiences knowledge or experience.
Experience in managing with high volume issues management and crisis communications.
Familiarity with Sharepoint and media research and monitoring tools such as Meltwater, Muckrack, and Netbase/Quid.
Experience with a Fortune 500 company.
Willingness and ability to work a flexible schedule and travel, as needed.

Preferred Education:

Master’s Degree in Business or Communications

The hiring range for this position in Florida is $110,000.00 to $147,500.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Parks, Experiences and Products,, which is part of a business we call Disney Experiences.

Disney Parks, Experiences and Products, is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.