Groups & Event Services Manager

Job ID 10144313 Location Celebration, Florida, United States Business Disney Experiences Date posted Mar. 12, 2026

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Job Summary:

Disney Cruise Line is a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community.

As the Groups & Event Services Manager for Disney Cruise Line you will oversee the strategic planning, coordination, and execution of group services across Disney Signature Experiences, including Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions. In this dynamic leadership role, you will collaborate with cross-functional teams and senior leadership to manage high-profile, large-scale group bookings, custom cruise itineraries, and exclusive events. Your expertise in event logistics, client relations, and operational execution will be key to delivering exceptional guest experiences while ensuring seamless coordination between shoreside and shipboard operations.

The Groups & Events Services Manager will report to the Manager, Groups and Event Services and will sit on-site in Celebration, FL.

Responsibilities:

Lead and mentor a team of hourly Cast Members, providing guidance to ensure high performance and operational excellence.
Develop and manage custom cruise itineraries for group bookings and full-ship charters, aligning with client needs and operational resources.
Respond to and manage Requests for Proposals (RFPs) for Adventures by Disney and National Geographic Expeditions group reservations, ensuring timely and accurate submissions.
Oversee client communications and manage contract negotiations for Adventures by Disney and National Geographic Expeditions group bookings, ensuring alignment with business goals.
Lead planning and execution of Disney Cruise Line Agent Education Programs (AEPs) and Trade Familiarization (FAM) cruises, ensuring successful delivery and brand alignment.
Coordinate multiple high-priority projects simultaneously, demonstrating strong organizational and time management skills to meet deadlines and maintain quality.
Manage financials for Disney Signature Experiences (DSE) groups, including budget oversight, expense tracking, and reconciliation.
Foster strong working relationships with internal teams, stakeholders, and partners, promoting collaboration to achieve business goals.
Enhance partnerships with shoreside and onboard operators, ensuring seamless coordination for enhanced guest experiences.
Adapt quickly in a fast-paced environment, managing shifting priorities while maintaining high service and operational efficiency.

Basic Qualifications:

Minimum of 3 years of professional experience in the cruise line industry, group sales/services, or event management within the travel industry.
Minimum one year of leadership experience in a formal or informal capacity.
Proven project management expertise, with the ability to prioritize and manage multiple tasks and meet deadlines.
Experience with contract negotiations, sales agreements, and managing budgets, including tracking and reconciling expenses.
Strong communication skills, with the ability to engage effectively with clients, stakeholders, and internal teams at all levels.
Proven ability to build and maintain relationships with shoreside and shipboard partners.
Comprehensive understanding of both shoreside and shipboard operations.
Ability to thrive in a fast-paced, high-pressure environment, while maintaining attention to detail and accuracy.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams), and familiarity with reservation systems, CRM platforms, or travel booking software.
Ability to maintain confidentiality and discretion in all business matters.
Travel may be required for this role.
Open to working flexible hours, including weekends, evenings, and holidays, to support a 7-day-a-week operation.

Preferred Qualifications:

Experience working for The Walt Disney Company.
Minimum one year of leadership experience managing direct reports and cross-functional teams.
Possess a valid Passport.
Familiarity in SeaWare Main, SeaWare Touch, AffairWhere, and Certain.
Experience with Disney Cruise Line, Adventures by Disney, or National Geographic Expeditions, and an understanding of their operational structures and guest experiences.
Background in group sales, contract management, or event planning within the cruise, hospitality, or travel industries.

Required Education:

Bachelor’s degree in hospitality management, Business Administration, Event Management, or a related field or equivalent work experience.

Preferred Education:

Master’s degree in Hospitality Management, Business Administration, Event Leadership, or a related field.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Experiences.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.