Business Systems Analyst

Job ID 10142620 Location Celebration, Florida, United States Business Disney Vacation Club Date posted May 06, 2026

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Job Summary:

About the Role & Team

The Business Systems Analyst is a valued member of the Business Systems Management (BSM) team within Disney Vacation Club (DVC) Member Experience. The BSM team serves as the technical and operational subject matter expert, supporting the strategic integration and ongoing sustainment of DVC systems. This includes enabling the delivery of innovative products, experiences, and tools that elevate both the Cast and Member experience.

As a key liaison between the DVC Member Experience and DVC Technology Leadership teams, the Business Systems Analyst fosters effective communication and collaboration to ensure alignment between business objectives and technical solutions. This role plays a critical part in driving system reliability, optimizing operational workflows, and bridging business needs with technology capabilities through a strong commitment to system excellence.

You will report to the Manager, Business Systems Integration.

This is a Full-Time role.

What You Will Do

The Business Systems Analyst partners closely with DVC business, technology, and integration teams to ensure systems effectively support day-to-day operations and long-term priorities. This role focuses on system performance, testing, communication, and continuous improvement while supporting Cast Members and leadership with clear insights and reliable solutions.

Partner with Business Operations, Technology, and Integration teams to align system functionality with operational priorities.
Lead and coordinate User Acceptance Testing (UAT) for releases, enhancements, and incident resolutions, ensuring requirements are met and defects are documented.
Communicate system performance, outages, and release updates to DVC leadership and technology partners.
Analyze system performance and document findings to identify integration, automation, and process improvement opportunities.
Support the implementation and enhancement of digital tools through cross-functional collaboration.
Assist with system sustainment efforts, prioritizing fixes and enhancements that impact the Cast and Member experience.
Develop training materials and provide subject matter expert (SME) support to Cast Members and stakeholders.
Contribute to special projects, presentations, and documentation supporting leadership and cross-functional planning.
Maintain working knowledge of systems used across Disney Vacation Club.
Provide regular reporting and updates to leadership at various levels.

Required Qualifications & Skills

3+ years of experience supporting operations applications or similar.
Proven ability to handle confidential information and communicate incidents and resolutions effectively across all levels of leadership.
Advanced proficiency in computer systems and internet-based applications.
Passion for continuous improvement in IT systems from an operational perspective.
Strong technical aptitude with the ability to learn new systems quickly, work independently, and collaborate within diverse teams.
Excellent problem-solving skills and initiative to make informed decisions.
Strong communication skills with the ability to clearly present complex ideas.
Exceptional planning, organizational, and project management abilities.
Flexibility to work varied schedules including early mornings, nights, weekends, holidays, and rotational on-call support.

Preferred Qualifications

Previous experience in a system or technical support role.
Familiarity with Disney Vacation Club systems.
Experience with troubleshooting methodologies such as Root Cause Analysis.
Experience developing automated forms and workflows in Microsoft Power Platform tools including Power Automate, Power Apps, and Power BI.
Experience using IT service management tools such as ServiceNow, Jira, and Confluence.

Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration, Data/Business Analytics, or equivalent work experience.
A Master’s Degree is preferred

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

The hiring range for this position in Celebration, Florida is $68,600.00 to $91,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Vacation Club:

Disney Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. Disney Vacation Club cast members help bring touches of Disney magic to members and guests who stay at any one of 14 Disney Vacation Club destinations, including Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Management, LLC., which is part of a business we call Disney Vacation Club.

Disney Vacation Club Management, LLC. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.