Solutions Engineering Manager

Job ID 10140859 Location Bengaluru, India Business The Walt Disney Company (Corporate) Date posted Feb. 17, 2026

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Job Summary:

About the Role

The Walt Disney Company is seeking a strategic and technically adept Solutions Engineering Manager to lead the delivery of ServiceNow-based solutions across the enterprise. This role sits within the Corporate Technology group, part of the Products organization, and is responsible for driving digital transformation through robust, scalable, and user-centric platforms.

You will oversee a cross-functional team focused on building and maintaining ServiceNow applications that support internal business stakeholders. The role includes shaping platform strategy, guiding architectural decisions, and ensuring alignment with Disney’s broader technology roadmap.

Key Responsibilities

Leadership & Strategic Execution

Lead the design and delivery of custom ServiceNow applications and employee-facing portals.
Drive cross-functional collaboration across business, product, and engineering teams.
Develop and execute product and programme roadmaps aligned with enterprise strategies.
Build strong relationships with stakeholders from end-users to senior executives.
Ensure solutions align with organisational structure, business strategies, and user needs.

Product & Engineering Delivery

Own the full lifecycle of large software development projects.
Champion DevOps, CI/CD, and automation strategies.
Ensure technical alignment with enterprise architecture standards (e.g., TOGAF).
Oversee compliance, governance, and operational reliability of systems.
Advocate for customer-centric development and usability.

Agile Programme Management

Drive agile adoption and best practices across teams.
Define success metrics and KPIs for product and project performance.
Identify and mitigate risks throughout the development lifecycle.
Align technical feasibility with business requirements and agile principles.

People Leadership & Talent Development

Manage and mentor a team of engineers, fostering growth and career progression.
Cultivate a culture of ownership, accountability, and continuous learning.
Identify and develop high-potential talent across the organisation.
Promote inclusive leadership and psychological safety.

Basic Qualifications

Leadership & Strategic Execution

8+ years in solution architecture, software engineering, or technology operations.
5+ years implementing or building custom solutions on the ServiceNow platform.
3+ years of direct people management experience.
Proven track record of leading high-impact technology initiatives.
Experience influencing matrixed teams and engaging with executive leadership.

Technical Expertise

Deep understanding of ServiceNow architecture and custom development.
Experience with ServiceNow modules (e.g., Service Catalog, Service Portal, HRSD).
Proficiency in Service Portal development (AngularJS, UI/UX design).
Strong grasp of JavaScript/Glide, Flow Designer, and automation workflows.
Familiarity with TOGAF, ITIL v3+, and enterprise architecture principles.
Hands-on experience with cloud technologies, SaaS platforms, and CI/CD practices.
Working knowledge of JavaScript, Java, REST, XML, HTML, and CSS.

Agile & Product Management

Experience with Agile methodologies (Scrum, Kanban, SAFe, Lean).
Ability to manage product roadmaps, backlogs, and release planning.
Strong problem-solving and risk management skills.
Data-driven mindset with experience using KPIs and analytics.

Financial & Vendor Management

Experience managing departmental and project budgets.
Strong background in vendor and partner management.
Knowledge of SLAs, contract negotiations, and governance models.

Collaboration & Stakeholder Engagement

Exceptional relationship-building across business and technology teams.
Strong communication and executive presentation skills.
Experience navigating complex stakeholder landscapes.

People Leadership

Proven ability to mentor and develop individuals and teams.
Commitment to inclusive leadership and diverse perspectives.
Track record of cultivating high-performing, self-directed teams.

Preferred Qualifications

Master’s degree or MBA in a related discipline.
TOGAF 9 certification or equivalent enterprise architecture credentials.
ServiceNow certifications (CSA, CIS, CTA).
Advanced training in product, platform, or agile methodologies.

Education

Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Electrical/Electronics Engineering, or equivalent experience.

Why Join Us?

At Disney, technology powers the magic. As part of our Enterprise Technology team, you’ll help build and maintain the systems that support our iconic brands and global operations. We offer a collaborative work environment, opportunities for growth, and a culture that celebrates diversity, creativity, and innovation.

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney (India) Private Limited, which is part of a business we call The Walt Disney Company (Corporate).

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Hiring Process

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The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.