Sr Workforce Business Analyst

Job ID 10148921 Location Anaheim, California, United States Business Disneyland Resort Date posted Apr. 21, 2026

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Job Summary:

The Senior Workforce Business Analyst is a strategic and analytical role responsible for developing and maintaining complex workforce forecasts, analyzing key performance metrics, and partnering with cross-functional teams to drive business results. This role requires a high level of technical proficiency, strong communication skills, and the ability to influence and collaborate with senior leaders and partners across the organization. The analyst will also mentor peers and hourly Cast Members, contributing to a culture of continuous improvement and inclusion. The role is accountable to important project work and is the primary support of the Workforce Strategy Manager – Business Analytics in their absence.

RESPONSIBILITIES & SKILLS

Drives Results

Develop and maintain complex forecasting models for workforce metrics—including transactions, demand, staffing, separations, and absences—across multiple lines of business and properties, ensuring accuracy through continuous input validation and adjustment
Create quantitative and/or qualitative analysis to support business decisions for workforce strategies and perform ad hoc analysis as necessary
Validate, review, and submit weekly workloads for Scheduling teams
Develop monthly hiring, training and conversion recommendations for review and negotiation with partners and Executives
Develop Annual Operating Labor, Staffing, and Training Plans
Demonstrate influence and negotiation skills with Operating partners including Executives, Scheduling, Industrial Engineering, Casting, Finance and Training to drive business results

Ensures Accountability

Analyze and validate data from multiple sources to deliver actionable insights that support client and partner decision-making
Leverage strong technical and analytical skills to generate measurable, data-driven insights
Act as a change agent, continuously seeking opportunities for improvement
Exercise sound judgment in daily decisions, escalating issues to leadership when appropriate

Communicates Effectively

Lead meetings related to projects and other initiatives. Provide necessary communication in the absence of the Workforce Strategy Manager – Business Analytics
Ensure information is communicated to partners in a way that influences understanding and action if applicable
Ensure relevant information is communicated to Cast Members in a way that inspires understanding and action if applicable
Effectively communicate successes and challenges with the scheduling process to the appropriate stakeholders while effectively implementing resolution

Develop Others

Lead, mentor and develop one or more hourly Cast Member(s) fostering a culture of growth

Collaboration and Integration

Foster strong client and partner relationships through collaboration and idea-sharing to achieve shared goals
Contribute to the design and implementation of tools and processes that enhance workload and staffing efficiency
Ensure consistency and efficiency by working seamlessly across Cast Scheduling & Workforce Strategy

Project Management

Develop project plans that include appropriate partners, timelines and goals
Motivate team members to execute based on project plans aligned with strategic goals
Monitor processes and keep projects on schedule through prioritization and delegation
Communicate the execution of project plans to partners/stakeholders
Demonstrate conflict resolution skills and partners appropriately with senior leaders as needed
Effectively manage the necessary change management process related to key projects
Possess excellent time management skills to effectively manage administrative time related to broader project scope

BASIC QUALIFCATIONS

2 to 4 years of workforce planning, business analysis, or related experience, demonstrating professionalism and maturity in an hourly or salaried role, and experience leading or mentoring others
Ability to lead and adhere to confidentiality training regarding all communication, data, intellectual property, etc.
Strong verbal and written communication skills
Proven ability to build and maintain stakeholder relationships at all levels with a focus on Guest service
Ability to synthesize complex data into clear, actionable insights
Demonstrated strong organization, multi-tasking and time management skills with attention to detail
Strong technical and analytical skills with experience in analytic software packages, data visualization tools and statistical programs (e.g., Excel, Tableau, PowerBI, SQL, SAS) and adaptable to new technologies
Passion and commitment to diversity and inclusion including inviting diverse perspectives, promoting an inclusive work environment and driving workforce diversity through recruitment efforts
Proven knowledge in the Cast Scheduling & Workforce Strategy systems and processes
Ability to be flexible with work schedule, including time of day, weekends, and holidays

PREFERRED QUALIFICATIONS

4+ years of Leadership experience
Thorough understanding of Disney Policies, Collective Bargaining Agreements and laws related to workload, staffing, and scheduling processes
Experience with HR systems, tools and reporting processes
Experience working in technology and process improvement projects related to workload and staffing

REQUIRED EDUCATION

High school degree or equivalent

PREFERRED EDUCATION

Bachelor’s degree in related business/computer science/project management or equivalent work experience

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at http://jobs.disneycareers.com/benefits

The hiring range for this position in Anaheim is $87,100.00 - $116,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

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Explore this Location Anaheim, CA

Anaheim, the home of Disneyland Resort and is at the center of family fun between Southern California theme parks and Orange County beaches, a place people go for year-round excitement and then are pleasantly surprised by the local culture and hidden gems.