Senior Operations Training Manager

Job ID 10138621 Location Anaheim, California, United States Business Disneyland Resort Date posted Dec. 19, 2025

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Job Summary:

About the Role & Team

The Senior Operations Training Manager will support F&B, Retail and DPI and develop innovative training strategies, lead process improvement efforts, and be an advocate for change. Responsibilities include, but are not limited to, design and activation of training strategies in support of line of business and resort priorities, build strategic and sustainable relationships with Operations leadership teams, own the integration and sustainment of Disneyland Resort training processes and standards, assess training efficiency for hourly and salaried Cast. This role will work closely with Operations leaders, Experience Optimization (EO) Product Optimization (PO), and Documentation teams to design and implement training strategies to support business needs.

Interested candidates should have a flexible schedule considering all days of the week, times of day, and may flex based on business priorities, audience and training needs.

This role will report to the Sr Mgr-Ops Training & Development.

What You Will Do:

Develop training strategy and implementation plans for base case training needs, new business initiatives, large-scale projects, and resort priorities as required.

Lead and manage projects collaborating with key stakeholders and delegating deliverables across the teams.

Lead and influence operating leaders to drive compliance of all required training.

Collaborate with Operations leaders, EO and PO partners, to design and activate integrated training strategies to support line of business and Resort business priorities.

Lead integration of key partners in training strategy design to allow for inclusive strategy development, resulting in effective training documentation, tools, and training delivery.

Advocate activation and sustainment of leadership training strategy.

Own the development, implementation and follow-through for new leader onboarding/transition plans.

You will provide day-to-day leadership and direction to salaried leaders, and Office and Technical Cast.

Required Qualifications & Skills:

5+ years of leadership experience with direct reports responsibility

Optimally lead others through change

Lead both directly and indirectly at all levels

Effective collaboration and integration skills

Technology proficiency in Windows-based applications, including Word, PowerPoint, Visio and Excel

Demonstrated knowledge of resort business priorities and practices

Proficiency in planning and problem-solving

Work in a team-oriented, collaborative environment

Integrate multiple groups driving towards a common goal

Relies on experience and judgment to plan and accomplish assigned goals

Strong facilitation, presentation and interpersonal skills

Preferred Qualifications & Skills:

Leader of salaried leader's experience

Experience in Operations, Human Resources, Training, Project Management, or other related fields

Preferred Education:

Bachelor's degree in Business Administration, Human Resources, related field, or relevant level of experience

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

The hiring range for this position in California is $87,100.00-$116,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

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Hiring Process

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Explore this Location Anaheim, CA

Anaheim, the home of Disneyland Resort and is at the center of family fun between Southern California theme parks and Orange County beaches, a place people go for year-round excitement and then are pleasantly surprised by the local culture and hidden gems.