Sr Product Manager (PH)

Job ID 10144726 Location Bay Lake, Florida, United States Business Disney Experiences Date posted Mar. 10, 2026

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Job Summary:

At Disney, we are storytellers. We make the impossible possible. Disney Experiences - Technology and Digital is at the forefront of creating extraordinary digital experiences for Disney Theme Parks, Resorts, Disney Cruise Line and more. We are passionate about delivering exceptional guest experiences and shaping the future of entertainment.

Position Overview

We are seeking a dedicated Product Manager to help drive the development of innovative digital products that make Disney vacations effortless. We are looking for a Senior Product Manager that is obsessed with creating exceptional Guest experience and devoted to using technology to solve problems. This role will be in support of Walt Disney World, Disneyland, and Disney Cruise Line.

This role is a project hire position with an end date of 9/25/2027

Responsibilities

Lead the development of a digital product by defining the product roadmap and defining product strategy.

Partners with internal stakeholders to identify quantifiable business goals and objectives. Identifies how addressing customer needs and pain points can drive business growth.

Analyze, identify, and empathize with the guest to understand their pain points and opportunities through user interviews, business interviews and internal analytics data.

Define and operationalize success metrics for AI-generated content, including accuracy, groundedness, hallucination rates, coverage latency and user trust signals. Establish ongoing valuation frameworks to ensure consistent AI-generated content quality over time.

Partner with ML, search and data engineering to design and optimize retrieval and generation systems (e.g. RAG, embeddings, prompt strategy) translating business goals into measurable AI system improvements.

Writes feature briefs that synthesize the Guest and business needs into a cohesive strategy and business case.

Design and implement both offline and live evaluation systems (human review, automated scoring, regression testing) to measure answer quality and detect performance degradation/drift across releases.

Leads and maintains the feature and backlog development, attending planning ceremonies to drive priority decisions and remove roadblocks.

Partner closely with ML engineering, search infrastructure and data science to define retrieval strategies, prompt frameworks and model selections decisions that optimize for answer quality an business impact.

Regularly communicates progress, blockers, developments, risks, and issues impacting the project.

Qualifications

5+ years of digital product or other relevant experience; 3+ years of working in the digital industry preferred.

Bachelor’s degree in a relevant field of study and/or relevant work experience.

Demonstrated experience shipping AI/ML-powered products in production

Strong understanding of retrieval systems, embeddings, ranking models and/or RAG architecture.

Strong technical fluency, including experience with APIs, data modeling and system architecture.

Experience defining measurable quality metrics for generative AI systems.

Outstanding verbal and written communication and project leadership skills, including the ability to communicate and influence at an executive level.

Proven ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization.

Preferred Qualifications

Experience in digital analytics, comfortable with SQL.

Experience with Snowflake and Tableau

2+ years working on products that leverage Natural Language Understanding, Machine Learning, Large Language Models, Knowledge Aggregation or Dynamic User Personalization

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

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Explore this Location Bay Lake, FL

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