Associate Manager, Experience Strategy (Contract Period: Jan to Oct, 2026)

工作 ID 10137764 地點大嶼山, 香港 有意工作的公司 Hong Kong Disneyland Resort 日期已公佈 Dec. 08, 2025

申請

工作概要:

This role reports to the Manager, Experience Strategy and is pivotal in delivering premium guest experiences through in-park access products such as Early Park Entry Pass (EPE) and Disney Premier Access (DPA). You will lead strategic planning, system development, and operational oversight to ensure these products deliver on their value proposition and integrate seamlessly into park operations. Responsibilities include defining business and operational requirements through digital solutions and product portfolio management, driving experience enhancement projects, and optimizing revenue by managing quotas, configuring products, resolving system issues and roadblocks, and collaborating with cross-functional teams to ensure operational excellence.

Responsibilities:

Shape strategies for access products (e.g., EPE and DPA), covering inventory planning, demand generation, and technology innovation to enhance user experience.
Lead and facilitate meetings to deliver clear outcomes, make data-driven decisions, and translate product concepts into actionable plans. Confidently articulate ideas, represent the team in cross-functional discussions, and present strategies to stakeholders.
Analyze data and performance by defining key metrics, implementing performance monitoring tools and leveraging actionable insights to optimize commercial and operational results. Drive revenue growth while sustaining user satisfaction scores.
Empower team members by setting clear priorities and ensuring alignment on key tasks and deadlines. Monitor progress across all action items, drive accountability, and remove roadblocks to keep tasks and/or projects moving forward.
Collaborate with key stakeholders teams to deliver effective go-to-market plans for new product initiatives, while partnering with internal teams to gather and define user requirements to ensure digital solution projects align with business objectives and operational needs.
Spearhead end-to-end system development and deployment for digital projects, managing the full lifecycle from initial setup through launch. Ensure training and operational readiness before deployment. Collaborate with T&D team to embed requirements and achieve zero critical defects at launch.

Requirements:

Bachelor’s degree in hospitality management, business, information technology, or a related field.
3 to 5 years of experience in strategic planning and product management or related field is desirable.
Strong ability to lead and facilitate meetings, driving clear and actionable outcomes.
Excellent communication, presentation, and stakeholder engagement skills.
Demonstrated expertise in data analysis and defining key metrics; familiarity with tools such as Power Automate and Power BI is highly desirable.
Exceptional written and verbal communication skills in both Chinese and English; strong negotiation skills are pivotal to his/her success.
Must possess strong attention to detail to ensure accuracy and quality in all deliverables.
Ability to thrive in fast-paced, ambiguous environments with strong problem-solving and adaptability.

HKProfessional #LI-CL1

申請

關於Hong Kong Disneyland Resort:

香港迪士尼樂園度假區為不同國籍及年齡的賓客呈獻難忘且獨一無二的迪士尼奇妙體驗。賓客可以在這個奇妙王國裡置身喜愛的迪士尼故事中，在八個不同園區可盡情探索，親身享受各種獨有的得獎遊樂設施及娛樂體驗。賓客更可入住華麗又舒適的迪士尼主題酒店，令旅程更加完美。香港迪士尼樂園全心投入服務香港社區，致力傳揚樂園的奇妙歡樂。樂園透過不同層面的社區服務，關愛社會上有需要人士和家庭，啓發兒童和青少年的創意，更推動環境保護及健康生活。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 HK International Theme Parks Limited，其所屬的業務部門是 Hong Kong Disneyland Resort。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至HKDL.Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求

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