Job Requirements

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!  

About the Role & Team

This role sits within the Retail, Restaurant & Supply Chain Technology organization in Technology & Digital for Disney Experiences and partners closely with Revenue Management, DRC, Finance, and technology teams across the company.

Reporting to the Sr. Manager, Software Engineering, the Technology Manager will lead the Dine Experience and Enchanting Extras technology portfolio, supporting dining and activity reservations across WDW and DLR. This role will also oversee the continuous delivery and expansion of the Dine and Activity Booking (DineEx) platform supporting Guests and Cast, where reliability and uptime are essential to the Guest experience.

We’re looking for a curious, forward-thinking technology leader who can connect business needs, technical strategy, and engineering execution in a complex, continuously evolving environment.

What You’ll Do

• Lead an engineering team delivering high-quality applications and services in a high-traffic, distributed systems environment supporting bookable experiences and dining reservations.
• Champion AI-assisted and AI-driven development practices, including AI pair-programming, code generation, and agentic coding tools, to improve delivery speed and code quality.
• Provide technical leadership across the software development lifecycle, ensuring solutions meet architectural, security, reliability, and scalability standards.
• Lead Commerce-related sustainment and project delivery, including budgeting, resource planning, launch support, conflict resolution, and production transitions.
• Identify platform risks, capacity constraints, and emerging technical needs, translating them into proactive technology strategies and roadmaps.
• Lead technical planning, estimation, and prioritization, ensuring stakeholder engagement that balances business value, technical debt, risk, and delivery commitment.
• Manage external vendor relationships, service delivery, and optimization of existing agreements.
• Drive continuous improvement through AI-enabled tools, automation, production monitoring, and other solutions that improve delivery and sustainment efficiency and performance.
• Develop a technology roadmap and world-class support model for retail and restaurant technology.
• Serve as a key contact for business support needs and participate in on-call support for critical technology issues.
• Develop and enhance system metrics and visualization capabilities to identify trends, anticipate risks, and improve reliability.
• Partner with audit teams to support annual PCI and SOX compliance requirements and audits.
• Build an inclusive, Guest-centric culture focused on Cast well-being, quality, and continuous development through coaching, mentoring, and career growth opportunities.
• Partner with Edge Security on bot mitigation, anti-scraping, and API security controls, protecting inventory and booking integrity from automated traffic.

Required Qualifications

• Minimum of 8 years of software engineering experience, including 3+ years leading software delivery teams.
• Deep understanding of Object-Oriented Analysis, Design and Development.
• Recent software delivery lifecycle experience supporting high-traffic commerce websites and/or mobile applications, including web and mobile development, backend services, and multi-vendor environments.
• Hands-on experience with AI-assisted or AI-driven development tools and workflows, including AI pair-programming, code generation, and agentic coding assistants, with the ability to guide team adoption.
• Experience building, recruiting, and leading technical teams, including software engineers, system and platform engineers, software architects, and technical project managers.
• Demonstrated experience of coaching and mentoring software engineering talent and creating technical and career growth opportunities.
• Experience with Agile development approaches and implementing DevOps practices.
• Experience developing forward-looking technical strategies and roadmaps that anticipate future business and platform needs.
• Experience managing financials, including team budgets, resource forecasting, hardware/software maintenance payments, contractor invoices, coverage gaps, and funding needs.
• Proven ability to deliver complex technology initiatives on time and within budget.
• Passion for innovation and simplifying complex technical problems.
• Strong organizational and documentation skills.
• Experience monitoring, supporting, and improving application availability and reliability.
• Strong interpersonal and customer-centric skills, with the ability to solve complex problems and operate effectively in a fast-paced environment.

Preferred Qualifications

• Exposure to bot mitigation, WAF (e.g., AWS WAF, Cloudflare, F5), or API security platforms (e.g., Traceable, Noname).
• Development experience with one or more of the following: Angular, Android/iOS, Flutter/Dart, Java/Spring, Kotlin, or Go.
• Experience with NoSQL and relational databases.
• Experience designing, implementing, and delivering REST web services, web applications, and mobile applications.
• Experience deploying and integrating cloud-based solutions, including AWS, Azure, and vendor packages. 
• Knowledge and experience with distributed systems, including their development, operations, and observability.

Required Education

• Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent work experience.

PAY TRANSPARENCY

The hiring range for this position in Orlando, FL is $161,800 to $262,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

To learn more about Disney's guidelines on the use of AI for candidates, click here.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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