Associate Manager, Learning & Development
BENEFITS AND PERKS
Hong Kong Disneyland offers extensive benefits and perks to our cast members.
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FRONTLINE TRANSPORTATION SUBSIDYThe Disney Commuter Assistance Program helps Disney employees and cast members find commuter resources, options, and incentives.
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FRONTLINE DUTY MEAL SUBSIDY -
OVERTIME & OVERNIGHT SHIFT PREMIUM -
FULL-TIME YEAR-END DISCRETIONARY BONUS -
CAST MEMBER DISCOUNTS (MERCHANDISE, FOOD & BEVERAGE, HOTELS)Discounts are available at select hotels, dining, merchandise and recreation locations.
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COMPLIMENTARY PARK ADMISSIONComplimentary theme park admission for full-time and part-time positions after two weeks of employment
"Working in the most magical place is so much fun!"
Timmy, Merchandise Host
Résumé du poste:
Job Requirements
The Assistant Manager, Learning & Development plays a key role in creating learning experiences that help Cast Members and leaders perform, grow, and deliver magical guest experiences. The role works independently to design, facilitate, and improve learning programs that are relevant, scalable, and aligned with operational needs.
Key Responsibilities
- Design, develop, and facilitate leadership, talent development, and learning programs in in-person, virtual, and self-directed formats.
- Consult with HR and business stakeholders to understand needs, recommend solutions, and align learning with segment and enterprise priorities.
- Manage small to mid-sized learning projects, including planning, timelines, communications, and coordination of resources.
- Use AI, digital tools, and new technologies to improve engagement, accessibility, and scalability of learning programs.
- Evaluate programs using data and feedback, summarize insights, and recommend improvements.
- Build strong stakeholder relationships through clear communication, expectation setting, and alignment with operational goals.
- Manage workload independently in a fast-paced environment, balancing problem-solving with hands-on delivery.
Required Qualifications
- Strong experience designing and facilitating leadership, talent development, and learning programs.
- Ability to apply AI, digital tools, and new technology to enhance learning solutions.
- Strong project management skills with the ability to manage multiple priorities, timelines, and stakeholders.
- Effective consulting, communication, influencing, and stakeholder management skills.
- Collaborative team player who can also work independently with minimal guidance.
- Ability to solve complex problems and communicate difficult or sensitive topics clearly.
- Excellent facilitation, presentation, and communication skills across different audiences and formats.
- Bachelor's degree or above in a relevant field.
- 8+ years of experience in learning and development, leadership development, organizational development, performance consulting, or a related field.
Preferred Qualifications
- Experience in learning, development, or talent management within a large, complex, or global organization, preferably in hospitality, travel, or entertainment.
- Knowledge of adult learning theory, instructional design, and blended learning approaches.
- Experience using learning or talent management systems and collaboration tools such as Microsoft 365 or SharePoint.
Disclaimer
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.
To learn more about Disney's guidelines on the use of AI for candidates, click here.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
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About
Hong Kong Disneyland Resort touches the hearts of millions of visitors every year by bringing immersive storytelling to life. We are proud to call Hong Kong home and are dedicated to supporting our city as a leading tourist destination in the world.
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Community
Disney is committed to providing comfort, happiness, and inspiration to kids and families around the globe. Hong Kong Disneyland Resort has been committed to help building a stronger community. We believe the power of Disney magic can make a positive difference to our community. We partner with community leaders and non-profit organizations to understand the social needs and create impactful initiatives that support families in getting through life challenges, and promote quality moments of togetherness or help people dream big.
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Environment
Our commitment: Hong Kong Disneyland Resort embraced an environmental approach from the project’s design stage, and our dedication to environmental protection extends to our daily operations. We firmly believe that demonstrating respect for the environment is an integral aspect of conducting our business at the resort.
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