Associate Manager, Learning & Development
BENEFITS AND PERKS
Hong Kong Disneyland offers extensive benefits and perks to our cast members.
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FRONTLINE TRANSPORTATION SUBSIDYThe Disney Commuter Assistance Program helps Disney employees and cast members find commuter resources, options, and incentives.
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FRONTLINE DUTY MEAL SUBSIDY -
OVERTIME & OVERNIGHT SHIFT PREMIUM -
FULL-TIME YEAR-END DISCRETIONARY BONUS -
CAST MEMBER DISCOUNTS (MERCHANDISE, FOOD & BEVERAGE, HOTELS)Discounts are available at select hotels, dining, merchandise and recreation locations.
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COMPLIMENTARY PARK ADMISSIONComplimentary theme park admission for full-time and part-time positions after two weeks of employment
"Working in the most magical place is so much fun!"
Timmy, Merchandise Host
Detalles del empleo:
Job Requirements
The Assistant Manager, Learning & Development plays a key role in creating learning experiences that help Cast Members and leaders perform, grow, and deliver magical guest experiences. The role works independently to design, facilitate, and improve learning programs that are relevant, scalable, and aligned with operational needs.
Key Responsibilities
- Design, develop, and facilitate leadership, talent development, and learning programs in in-person, virtual, and self-directed formats.
- Consult with HR and business stakeholders to understand needs, recommend solutions, and align learning with segment and enterprise priorities.
- Manage small to mid-sized learning projects, including planning, timelines, communications, and coordination of resources.
- Use AI, digital tools, and new technologies to improve engagement, accessibility, and scalability of learning programs.
- Evaluate programs using data and feedback, summarize insights, and recommend improvements.
- Build strong stakeholder relationships through clear communication, expectation setting, and alignment with operational goals.
- Manage workload independently in a fast-paced environment, balancing problem-solving with hands-on delivery.
Required Qualifications
- Strong experience designing and facilitating leadership, talent development, and learning programs.
- Ability to apply AI, digital tools, and new technology to enhance learning solutions.
- Strong project management skills with the ability to manage multiple priorities, timelines, and stakeholders.
- Effective consulting, communication, influencing, and stakeholder management skills.
- Collaborative team player who can also work independently with minimal guidance.
- Ability to solve complex problems and communicate difficult or sensitive topics clearly.
- Excellent facilitation, presentation, and communication skills across different audiences and formats.
- Bachelor's degree or above in a relevant field.
- 8+ years of experience in learning and development, leadership development, organizational development, performance consulting, or a related field.
Preferred Qualifications
- Experience in learning, development, or talent management within a large, complex, or global organization, preferably in hospitality, travel, or entertainment.
- Knowledge of adult learning theory, instructional design, and blended learning approaches.
- Experience using learning or talent management systems and collaboration tools such as Microsoft 365 or SharePoint.
Disclaimer
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.
To learn more about Disney's guidelines on the use of AI for candidates, click here.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
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Hong Kong Disneyland Resort touches the hearts of millions of visitors every year by bringing immersive storytelling to life. We are proud to call Hong Kong home and are dedicated to supporting our city as a leading tourist destination in the world.
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