Domestic Sales Ticket Program & Contracting Manager

The Domestic Sales Ticket Program & Contracting Manager is responsible for leading and overseeing the sales contracting process for Walt Disney World (WDW), Disneyland Resort (DLR) and Aulani, spanning all domestic and international wholesale, travel agency and military sales channels. This role supervises a wide range of annual travel trade contracting requirements, manages the review and communication of special promotions to trade clients, and prioritizes daily activities for the team. The role collaborates extensively with cross-functional partners including Legal, Financial Accounting, CIMA, Sales Strategy, Pricing & Logistics to ensure contractual obligations are met, operational efficiency is maximized, and sales performance is optimized. Additionally, this role liaises with legal to give guidance to Disney Destinations Strategy, Sales & Solutions teams. 

This position sits onsite in either Celebration, FL or Anaheim, CA.

Key Responsibilities 

• Lead and manage the contracting timeline and requirements for WDW, DLR, and Aulani across all sales channels, including Domestic & International Wholesale/OTA, Military Sales, Travel Agency & National Account Sales, EarMarked, Central Florida ticket sellers, and accommodation programs

• Coordinate and communicate product updates, legal Exhibits, and client notifications, partnering with Pricing & Logistics for execution

• Partner closely with Legal teams to execute ad hoc contracts, ensuring consistent language and policy, leveraging experience from similar agreements

• Coordinate financial security requirements with Financial Accounting for annual and mid-term contracting changes

• Partner with DX Intelligence and Sales Strategy, providing account information to support nets/commissions, client incentives, and sales channel alignment 

• Provide sales channel mapping for Product TSRs to ensure accurate client setup and contracted product delivery via Disney Travel Trade Connectivity

• Lead and oversee the Yellow Pass annual recertification process

• Serve as subject matter expert on contractual terms and conditions, acting as a voice in business operations decisions impacting Sales channels

• Drive department operational efficiency by leveraging technology and collaboration with stakeholders, including driving the contract efficiency project 

• Supervise Contract Specialists serving Domestic and International trade clients, defining expectations and priorities for operational success

Qualifications 

• Strong knowledge of overall travel industry, preferably with work experience in the wholesale channel of the travel industry  

• Knowledge and experience working with contracts, agreements and other legally binding documentation 

• Identify opportunities, plan, negotiate and execute projects with proper follow-through, on-time completion and with limited supervision

• Demonstrate ability to partner internally and externally and to work comfortably and effectively at all levels

• Proficiency with Microsoft Word, Excel and Outlook is a must and preferably Airtable or other project management applications 

• Experience working in collaborative environments and managing multiple projects 

• High attention to detail and experience multitasking in a fast-paced environment

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

The hiring range for this position based in Celebration, FL is $91,000.00-$121,900.00 per year. The base pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, depending on the level and position offered.