Sr Telecomm Business Specialist

Job ID 10147569 Location Lake Buena Vista, Florida, United States Business The Walt Disney Company (Corporate) Date posted Apr. 21, 2026

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Job Summary:

The Mission of Telecom Business Planning is to provide the highest quality of voice and data services at the most economical cost, and provide vendor and contract lifecycle management to meet the telecommunications needs of the Walt Disney Company through collaborating with our business unit telecommunications managers and leveraging our vendor Master Service Agreements.

The Key Functions of the Telecom Business Planning department are as follows:

Telecommunications Contract Management
Telecommunications Vendor Management
Telecommunications Expense Management (TEMS)
Project Assignments and Deliverable-Based Work, specifically SD WAN

The Sr. Telecom Business Specialist will manage Disney’s global telecommunications environment (wireline and wireless) by organizing, analyzing and determining Business Unit requirements, translating those requirements into a contracted service with our Telecommunications Service Providers.

The Sr. Telecom Business Specialist develops sustainable operational processes to manage the provisioning, billing and cost recovery of those services. The Sr. Telecom Business Specialist will be required to maintain and manage the telecommunications contract management lifecycles (Negotiate, Approve, Execute, Capture, Track and Analyze), and provide technical and analytical support for projects requested by the Business Units and Enterprise Technology management. The Sr. Telecom Business Specialist will also be responsible for Telecommunications Vendor Management and attend the Service Action Plan meetings. This includes working with the vendors to implement or improve business processes, expedite or escalate service orders and/or issues, and participate in the quarterly performance review meetings to provide feedback and suggestions for service improvement with each vendor.

The Sr. Telecom Business Specialist will also lead and create telecommunications strategic, tactical and operational plans, lead and perform complex research and data gathering analysis, develop and manage project plans and perform financial analysis. Additionally, the Sr. Telecom Business Specialist will provide technical and analytical support for medium to large projects including SD WAN.

The Sr. Telecom Business Specialist will also interface with the Cap Gemini Telecom Expense Management (TEM) department to manage the following activities:

Voice and Data Circuit Provisioning (Moves, Adds, Changes, Disconnects)
Monthly Circuit Invoice Payment Processing via Tangoe Commcare Management Platform (CMP)
Telecom Billing/Invoice audit and dispute resolution
Carrier Aging Report (AR) invoice/payment research and reconciliation
Business Unit circuit inventory and monthly charge inquiries and support

EXPERIENCE/ SKILLS/ TRAINING:

Strong contract negotiation and contract management skills.
Previous exposure to financial accounting and financial systems
Demonstrated knowledge of telecommunications technology and structure (Traditional Voice, VoIP, Cellular, MPLS, Ethernet, Private Line, Internet Access, Fiber Optic, Wavelength, DWDM, etc.).
Extremely good oral and written communication skills
Excellent project management and organizational skills
Excellent quantitative and analytical skills
Excellent interpersonal and presentation skills
Excellent problem-solving skills and strong business and financial acumen
Demonstrated ability to work with management and engineering personnel at all levels
Ability to work independently and to use common sense and sound technical judgment to complete assignments in a timely manner
Ability to prioritize work assignments and focus on most critical projects
Ability to work with minimal supervision
Demonstrated spirit of cooperation and willingness to get the job done; ability to instill these values in others

Required Education

Bachelor's degree in computer science, management science, or communications engineering with 5 years progressive voice or data communications experience with CLEC or ILEC carriers including Local and Long Distance (LD) billing & provisioning experience.

Preferred Education

MBA with experience in accounting, financial analysis and planning capacity, or related disciplines

The hiring range for this position in Florida is $$111,900 to $$150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.