Sr. Manager-Technical Services- Alarms

Job ID 10151313 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Jun. 02, 2026

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Job Summary:

About the Role & Team

Are you ready to lead a talented, diverse team in an environment where safety, innovation, and operational excellence are at the forefront?

We are seeking a Senior Manager- Technical Services to join our Technical Services group, overseeing Alarm Systems and Key Control for Walt Disney World. In this role, you’ll be responsible for ensuring the physical integrity and reliability of critical assets, while championing the safety of Cast and Guests. You will guide a team of 59 skilled leaders and technicians, manage a substantial annual operating budget, and play a pivotal part in creating a culture where “No One Gets Hurt.” Your expertise will be instrumental in solving complex challenges, meeting time-sensitive project goals, and inspiring your team to reach new heights.

As a Senior Manager- Technical Services, you will set the vision for your organization, balancing strategic leadership with hands-on involvement in daily operations. This fast-paced role requires agility, strong technical and relationship skills, and the ability to motivate and drive continual improvement. You’ll be part of a dynamic team supporting 24/7/365 operations. If you thrive on tackling new challenges, leading by example, and making a lasting impact, this opportunity is perfect for you.

This position will report to the VP-Reedy Creek Energy Services (RCES) & Transportation Engineering Services

This is a Full Time Role

What You Will Do

Management and Leadership

Formulate and execute safety initiatives that enhance the well-being of Guests and Cast, fostering a safety-oriented culture committed to the principle of “No One Gets Hurt”.
Establish a vision for your team that fosters innovation and delivers continual improvement.
Effectively manage financial resources including responsibility for the annual operating plan and the capex program.
Approach high priority problems with a sense of urgency and create a culture within your team that applies that same urgency to problem solving and implementation.
Hold teams accountable for performance that meets or exceeds expectations and aligns with organizational vision.
Engage with cast and customers in the field daily.
Respond to significant events (attraction downtimes, facility outages).
Understand your operation and train cast members to perform their jobs safely and efficiently.
Translate reports and data in which Cast Members can take action and improve performance.
Understand the union contract and administer the guidelines fairly and consistently.

Technical Aptitude

Manage projects efficiently, covering scope, budget, resources, schedule, and communication.
Inspect quality of completed preventive maintenance and reconcile to job plans.
Demonstrate and apply strong computer skills and embrace technology.
Continuously seek innovative solutions to technical challenges.

Relationships

Create a culture that produces high performance teams by actively participating, cultivating and developing relationships, and maintaining positive relationships with union representatives.

Required Qualifications & Skills

Over 5 years' experience with fire alarm systems.
Capable of communicating and interacting efficiently with colleagues at every level within the organization.
Experience with various types of Siemens and Edwards System Technologies (EST) fire alarm panels.
Strong understanding of alarm software and reporting.
Able to read and interpret contracts and fire alarm drawings across disciplines. Skilled in writing, planning, coordinating, and presenting to individuals and groups by various methods.
Must be well versed in “off premise” monitoring.
Proficiency in MS Office (Outlook, Word, Excel, etc.) is required for creating and managing spreadsheets, databases, project correspondence, budgets, and projections.
Possesses extensive expertise in financial management.
Familiarity with electronic door access systems.

Preferred Qualifications

NICET Certification required.
License - State of Florida Electrical Fire Unlimited or Electrical Contractor.
Familiarity with NFPA 25 / 72.
7 or more years of experience in related field.

Education

Bachelor's degree or relevant experience.
A postgraduate degree in a technical discipline- preferred.

Additional Information:

The position is fully on-site.

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The hiring range for this position in Orlando, FL is $145,900 to $195,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.