Skip to main content

Senior Data Claims Assistant

Job ID 10145114 Location Kissimmee, Florida, United States Business Walt Disney World Resort Date posted Mar. 09, 2026
Apply Now

Job Summary:

The Risk Management department is responsible for the processing and resolution of Walt Disney World Parks & Resorts’ Workers Compensation and Guest Claims. 

Our mission is to deliver the Disney Experience to our Cast, Crew, Guests, Partners and Stakeholders by being a trusted and knowledgeable partner.

What You Will Do:

As a Senior Data Claims Assistant, you will make an impact to the Risk Management Department by supporting our claims teams with accurate data management and timely processing of documents. The Senior Data Claims Assistant is the point person for their area of focus, serving as a role model for the team and exemplifies Disney culture.

This Senior Data Claims Assistant will focus on document management and support for the Workers Compensation team.

Daily responsibilities may include:

  • Monitoring of shared mailboxes for guest or cast related communications, taking action to ensure communications and documents are preserved and routed appropriately
  • Conversion of physical mail to electronic documents, categorizing documents and updating metadata appropriately
  • Reviewing data provided by in-park Cast through Confidential Reports of Injury, ensuring accuracy by correcting data and updating incident codes to enable accurate business insights reporting
  • Creating and updating claims upon request  
  • Maintaining access to operational records, including first aid logs, adding documentation to claims files as requested
  • Providing data quality assurance oversight
  • Engaging in ad-hoc data clean-up efforts
  • Serving as point of contact for system process inquiries and represent the Data Quality Team on projects
  • Training peers on system and coding requirements
  • Participating in initiatives and projects to meet department goals and objectives

Required Qualifications & Skills:

  • Demonstrated proficiency in Microsoft Office Suite
  • Ability to professionally handle confidential information with an understanding of the importance of brand awareness
  • Demonstrated ability to make consistent, precise decisions in repetitive tasks, while maintaining exceptional attention to detail
  • Demonstrated strong relationship building skills, including the ability to work with all levels of cast members
  • Capability to work under deadline pressures and handle multiple priorities simultaneously
  • Effective communicator with excellent oral/written communication and presentation, time management, and organizational skills
  • Self-starter who excels in a team environment and who challenges the status quo by continually searching for opportunities to improve internal processes
  • Confirmed ability to solve problems creatively
  • Familiarity with Walt Disney World property
  • Completed high school degree or equivalent

Preferred Qualifications:

  • At least 1 year of experience within Disney Risk Management Services
  • Experience with Claims Administration Reporting System (CARS)
  • Experience with SharePoint, Yoda or other document management tools
  • Experience with Business Objects or other data querying tools
  • Familiarity with worker compensation or guest claims processes and terminology

Apply Now

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Kissimmee, FL

The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.

Related Jobs

OUR CULTURE

Related Content

  • Executive Leadership

    Our senior executives bring tremendous experience, visionary thinking and a shared commitment to excellence, creativity and innovation to the day to day operation of the company.

    Learn more 

  • Social Responsibility

    Explore our commitments and our work to create a better world through our stories, experiences, operations, and philanthropy.

    Learn more 

  • Inclusion

    At Disney, we want everyone to belong and thrive. Creating a welcoming and respectful environment for our employees and guests is core to our company culture and our business. We strive to build supportive work environments that drive innovation and reinforce a culture in which all employees feel welcome, respected, and valued.

    Learn more 

  • Heroes Work Here

    Heroes Work Here reflects the long history of respect and appreciation Disney has for the U.S. Armed Services. We recognize the commitment and dedication it takes to serve your country, both as military personnel and military spouses, and value the leadership skills and sense of purpose it has instilled in you.

    Learn more 

Sign Up for Job Alerts

Get the latest job opportunities as they become available.

Watch Our Jobs

An asterisk indicates a required field.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy. If I have elected to receive marketing messages or newsletters, I may withdraw my consent for these marketing messages at any time.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy, Cookies Policy and EU Privacy Rights.

How we use your personal information and your rights:

  1. Your personal information is controlled by The Walt Disney Company Limited of 3 Queen Caroline Street, London, W6 9PE, United Kingdom.
  2. When you visit or shop with Disney or use any Disney product, service or mobile application, other members of The Walt Disney Company Family of Companies may also use your information to provide you these services, personalise your experience and send you service related updates and communications.
  3. You have a number of rights including the right to request access to, change, or remove your personal information, or to change your marketing preferences (including withdrawing your consent at any time.) Please see our Privacy Policy to learn more about managing your marketing preferences or deleting your account.
  4. Our Data Protection Officer can be contacted by emailing: dataprotection@disney.co.uk.
  5. You have a right to lodge a complaint with the UK Information Commissioner's Office: https://ico.org.uk/.
  6. For more information about Disney's data collection and use practices please read Disney's Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy and Collection Statement.

For more information about our general data collection, use, and practices, including how to manage your preferences, please read our Privacy Policy. I have read and agree to the Terms of Use.