Disney Vacation Club Preview Center Assistant (Aulani)

Job ID 10145882 Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Mar. 24, 2026

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Job Summary:

“Welcome Home!" Disney Vacation Club, a leader in vacation ownership, debuted in 1991 with a flexible, vacation points-based system rather than the traditional fixed-week timeshare model. Today, Disney Vacation Club has more than 250,000 member families, from all 50 states and approximately 100 countries, who have discovered the joys of membership.

As a Disney Vacation Club Preview Assistant, you will provide exceptional service to all Members and Guests while extending operational support to site Sales Leaders and onsite Teams. You will collaborate with and support the Operations Leadership, Sales, and Advanced Sales Team in supporting the Cast. A typical day could include, but not be limited to, assisting with set up and breakdown for sales/member events, maintaining food and beverage stock backstage and onstage, coordinating collateral inventory, and supplies inventory management. You will work indoors and outdoors in multiple weather conditions, including extreme temperatures and high humidity.

You will report to the Sales Operations Manager.

This is a Full-Time role.

Responsibilities/You Will:

Oversee supply orders and conduct physical inventory counts of materials or supplies in stock, and process purchasing orders to ensure adequate stock levels
Open and close various model rooms, including Island rooms and Hoku Hideaway, to maintain a welcoming environment for guests
Conduct routine inspections of model rooms to ensure compliance with safety and cleanliness standards
Sanitize equipment and supplies according to company-approved Personal Protective Equipment (PPE) guidelines to maintain health and safety standards
Retrieve packages and shipments from the resort’s loading dock, ensuring timely access to materials needed for the operation
Manage the set-up and break down of equipment during daily events
Assist with guest check-in while providing exceptional service during daily events to enhance the guest experience
Gather and organize all necessary materials and supplies for daily events, including seating arrangements, decorations, beverage cart, and equipment
Set up daily event spaces, including assembly of any equipment and furniture needed for the event according to the specified layout, ensuring that all items are in place before the start of the event
Ensure all technology is functioning properly, including microphones, projectors, and sound systems
Dismantle and pack away all equipment, furniture, and decorations at event conclusion while
Clean the daily event spaces, including vacuuming, dusting, sanitizing surfaces, and responsibly disposing of any waste or leftover materials to restore the area to its original condition
Engage in regular communication and support with team members throughout the event process to create clear expectations in a collaborative environment

PHYSICAL REQUIREMENTS:

Moving, lifting, carrying, pushing, pulling, and handling objects weighing up to 50 pounds without assistance
Consistently standing, sitting, or walking for extended periods

Basic Qualifications/You Have:

1+ years of customer service experience, preferably customer-facing
Strong verbal and written communication skills across in-person, phone, and email interactions
Exceptional organizational skills with keen attention to detail
Ability to collaborate effectively with cross-functional teams to improve Guest experiences
Strong problem-solving skills with the ability to work independently in the absence of leadership
Adaptability to switch between tasks or priorities seamlessly in a fast-paced environment
Able to lift, carry, and move items that are up to 50 pounds
Ability to walk and stand for up to 8 hours per day
Full availability for any shift, seven (7) days per week, including evenings, weekends, and holidays

Education:

High school degree or equivalent

Additional Information:

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

The pay rate for this role in Kapolei, HI is $22.55 to $32.43 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Development, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

Disney Vacation Development, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Kapolei, HI

Located on the southwestern corner of the island of Oʻahu, Kapolei is a modern hub for Hawaiians looking for urban amenities without the level of busyness the state’s capital, Honolulu, can attract.