Manager - Software Engineering

Job ID 10144740 Location Orlando, Florida, United States Business Disney Experiences Date posted Mar. 27, 2026

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Job Summary:

At Disney Experiences Technology (DXT), we believe the heart of our Guest experience starts with a conversation. We are looking for a Manager, Software Engineering to lead the delivery and ongoing sustainment of our Contact Center platforms across Disneyland Resort (DLR), Walt Disney World (WDW), and Disney Vacation Club (DVC).

Based on-site in Orlando, you will be the cultural and technical anchor for a high-performing engineering team.

This role requires a unique blend of technical depth and organizational skill. You are a technologist who relishes hands-on contribution, and a leader who builds high-trust environments and shows the way for your team. You will be a key partner in shaping our technical architecture and own the implementation of that vision, driving results with a relentless bias toward action. You’ll collaborate with architects to set the technical design and direct the work of Cast and contractors across multiple time zones and vendors to ensure quality, delivery, and operational excellence. All the while also contributing hands-on in the platform.

Key Responsibilities

Strategic Implementation: Own the technical execution and delivery of the Contact Center roadmap, ensuring new capabilities are robust, scalable, and guest-centric.
Roadmap Partnership: Collaborate closely with Product and Business leadership to influence and refine the innovation roadmap, providing technical feasibility and strategic insight.
Service & Data Cloud Integration: Lead the critical implementation and integration between Salesforce Service Cloud and Data Cloud to provide a seamless, 360-degree view of the Guest journey.
GenAI Execution: Partner on the development of GenAI strategies and own the technical rollout of AI-driven capabilities that modernize agent workflows and enhance Guest support.
People-First Leadership: Manage, mentor, and advocate for your engineers. You value team members as individuals and prioritize their growth, aptitude, and professional excellence.
Roadblock Removal: Act as the primary "pathfinder" for the team. You identify hurdles early and find creative, optimistic ways to maintain progress and ensure successful delivery. Lead the way by doing, not just telling.
Stakeholder Partnership: Build strong, collaborative relationships with business partners across DLR, WDW, and DVC. You excel at translating technical roadmaps into business success.

Who You Are

Likable & Influential: You can connect with people at all levels. You handle high-pressure situations with grace and maintain a positive, optimistic team environment.
Bias for Action: You don’t wait for permission to solve a problem. You see a gap and you fill it, always pushing for tangible progress and excellence in execution.
Technically Curious: You remain close to the code to guide your Full Stack and Salesforce engineers. You understand the "how" behind Apex, Java, and Node.js.
Aptitude-Focused: You hire and develop for potential. You aren't intimidated by new technology, and you empower your team to become proficient in new tools quickly.

Required Qualifications

8+ years of experience in software engineering, with 3+ years in a formal leadership or management role.
Data Integration: Proven track record of implementing integrations between Salesforce Service Cloud and Data Cloud (or similar CDP) to drive personalized Guest experiences.
Local Presence: Ability to work onsite in Orlando, FL, to foster close collaboration with local teams and business partners.
Technical Breadth: Previous hands-on experience with Java, JavaScript, Node.js, HTML/CSS and modern frameworks like Angular, React, Next.js etc. Public cloud experience (AWS, Azure, GCP).
Agile Mastery: Deep experience leading teams through complex deliveries using Scrum/Kanban and TDD.

Preferred Qualifications

Salesforce Expertise: experience managing and delivering within Salesforce Service Cloud, writing Apex code, customer triggers, flows, etc.
AI/ML Implementation: Familiarity with implementing GenAI features (LLMs, automated transcription, or intelligent routing) in a live environment.
AI development experience with cutting edge tools like Claude Code, Cursor, Codex. Lead the way on leveraging them to accelerate your team’s results.
Multi-Site Operations: Experience managing technology that spans multiple distinct business units or geographical resorts.

Required Education

Bachelor's or foreign equivalent Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

#DISNEYTECH

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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