Sr Systems Analyst
Job Summary:
About the Role & Team
If you are reading this, we can guess two things about you: You love bringing technology to people, and you want an opportunity to make magic with the Disney Experiences team. In a day at work, you may attend meetings to improve processes around the globe, troubleshoot integrations with the teams around safety systems and ride control systems, and gather requirements for new location requirements at new attractions.
As a Sr. Systems Analyst, your primary responsibility is to provide on-site support, training, troubleshooting, implementation and development as related to the asset management system (Maximo). Other responsibilities will include process support for the Worldwide Safety, Health, Engineering & Sourcing (WSHES) organization systems and technology.
You will report to the Sr Mgr-FOS System Reporting & DLR System Processes.
What You Will Do:
Managing project tasks for the deployment of Maximo related application across mobile and desktop environments
Facilitate training for supported systems with users at all levels
Assist users through training and knowledge sharing to enhance understanding and capabilities
Communicate system impairments, outages, and resolution to the user community
Grow team analysts through mentorship, sharing of best practices, and documenting solutions
Troubleshooting general systems maintenance tasks (i.e., creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.)
Identify and seek resolution to issues at all application/network/interface/technology/database levels of supported services
Leverage internal system tools to enhance capabilities for users and implement requirements for requested enhancements (no-code toolsets)
Working a variety of shifts to support deployment schedules
Proven ability to work independently with minimal supervision
Automate internal processes and increase the efficiency of recurring tasks
Guiding strategic initiatives for team analysts as Subject Matter Expert
Required Qualifications & Skills:
Proven Database experience utilizing SQL/Oracle query language, including writing complex queries
Self-starter with the ability to identify gaps/needs and work to improve/resolve through necessary channels
Understanding of business impacts and emergent issues, prioritizing risk to decrease resolution time
Strives to achieve high customer service satisfaction
Ability to complete/prioritize projects autonomously and communicate proactively to ensure leadership awareness
Detail-oriented with solid communication skills
Demonstrated partnering skills with local and distributed work teams
Flexibility to adapt to changing priorities in a dynamic environment
Provide after hours on-call support for the client group in a team rotation
Ability to be flexible with work schedule, including weekends and holidays
Comfortable with facilitating/speaking with small to large groups in meeting and training environments
Demonstrated problem solving skills, as well as continuous improvement process skills
Ability to analyze business solutions to recommend efficient technical needs
Preferred Qualifications & Skills:
Business Objects, Snowflake, Tableau or other reporting and data management experience
Experience in Enterprise Asset Management (particularly Maximo)
Experience with evaluating code based solutions (Java, Python, .Net)
5+ years supporting technology implementations/customer support
Education:
Bachelor’s degree in Computer Science or technology related field, or equivalent experience.
Preferred Education:
Facilities Management certifications
ITIL Foundation certifications
Agile project management certifications
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
#DXMedia
The hiring range for this position in California is $105,100.00-$140,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Disneyland Resort:
When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Having technical issues? View the FAQs for help.
Hiring Process
-
Where Does Your Story Begin?
Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
-
Be Part of the Story
There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
-
The Next Chapter
Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.
Explore this Location Anaheim, CA
Anaheim, the home of Disneyland Resort and is at the center of family fun between Southern California theme parks and Orange County beaches, a place people go for year-round excitement and then are pleasantly surprised by the local culture and hidden gems.
Related Jobs
No jobs were found.
View All of Our Available OpportunitiesOUR CULTURE
Related Content
-
Employee Stories Behind the Magic with Jenn, Disney Vacation Club Project Manager -
Career Development Diversity, Equity, and Inclusion Employee Stories Bringing Passion Through Storytelling: Meet Staff Writer, Zaire! -
Diversity, Equity, and Inclusion Employee Stories Celebrate Black History Month: How Their Stories Inspire Others to Dream -
Diversity, Equity, and Inclusion Employee Stories Celebrate Black History Month: Why the Work We Do Matters -
Employee Stories Creating a Culture of Safety: Meet Krista -
Career Development Employee Stories Creating Home-Away-From-Home Magic as a Houseman at Disneyland Resort -
Employee Stories Work & Innovation Creating Wonders & Ensuring Safety: Meet Jana, Structural Engineer, Disneyland Resort -
Career Development Employee Stories Disney Chefs Share Their Advice for Aspiring Culinary Talent -
Career Opportunities Disney Cruise Line manager of HR shares new opportunities in The Bahamas -
Career Opportunities Career Development Disney Cruise Line’s leadership team in The Bahamas on growth, building careers, and making magic -
Benefits Culture & Values Disney named Top Adoption-Friendly Workplace -
Career Opportunities Students & Recent Graduates Dreams Take Flight with UK Early Careers -
Career Development Diversity, Equity, and Inclusion Four Women in Leadership Growing Their Careers in Japan -
Career Development Employee Stories Work & Innovation From Concept to Console: Meet Winslow, Producer III, Disney Games -
Employee Stories Students & Recent Graduates Ireland Intern Spotlight: Meet Ellen and Karla! -
Employee Stories Students & Recent Graduates Meet 3 Japanese Trainees Starting Their Career With Disney -
Diversity, Equity, and Inclusion Culture & Values Employee Stories Meet Artemis: EMEA Talent Acquisition Intern -
Career Opportunities Diversity, Equity, and Inclusion National Geographic Announces Third Year of Field Ready Program -
Career Opportunities Employee Stories Nontraditional Career Paths Lead to Technology & Digital Opportunities at Disney Parks -
Career Development Diversity, Equity, and Inclusion Employee Stories Q&A with Domi Flores-Wong: A Nontraditional Career Path into Technology at Disney -
Career Opportunities Employee Stories Taking a Chance and Finding a Dream Job: Meet Kati, Ride & Show Technician -
Diversity, Equity, and Inclusion To Be Young, Gifted, and Black: Wisdom and Stories from Emerging Black Leaders at Disney -
Hiring Process Employee Stories Unlock the Magic: Your Guide to Disney College Program Character Performer Auditions -
Employee Stories Will, Disney Cruise Line HR manager and Navy veteran, supports crew and discovers his own Disney magic -
Culture & Values Students & Recent Graduates Disney Internships Lead to Magical Friendships and Careers at Hong Kong Disneyland Resort -
Career Opportunities Employee Stories Disney Cruise Line cast delivers magic in The Bahamas -
Diversity, Equity, and Inclusion Culture & Values Employee Stories Women + Tech BERG Spotlight: Meet Four Female Technologists -
Career Development Employee Stories A Day in the Life of Anthony, a Disney Recreation Coordinator -
Diversity, Equity, and Inclusion Culture & Values Employee Stories Work & Innovation Students & Recent Graduates Life at Disney: Hong Kong Disneyland Resort -
Career Opportunities Employee Stories Ben’s Journey from Human Resources to Facility Services -
Career Opportunities Employee Stories Students & Recent Graduates A Dream to Perform Comes True for a Disney Intern at Hong Kong Disneyland -
Culture & Values Employee Stories Growing a Garden of Magic at Hong Kong Disneyland -
Employee Stories Students & Recent Graduates From Disney Internships to Beyond: Meet Three Hong Kong Disneyland Resort Cast Members Making an Impact -
Employee Stories Students & Recent Graduates Disney Internships Lead to Magical Friendships and Careers at Hong Kong Disneyland Resort -
Employee Stories Finding New Angles with Data Science: Meet Henry -
Students & Recent Graduates Disney International Programs -
-
Diversity, Equity, and Inclusion Culture & Values Employee Stories Students & Recent Graduates Disney on the Yard -
Employee Stories From Shore to Sea: Simon, Manager, Fleet Operations Training -
Career Opportunities Career Development Diversity, Equity, and Inclusion Culture & Values Employee Stories Students & Recent Graduates Life at Disney Podcast | Building Your Career at Disney: Lessons From Former Interns Around the World -
Career Development Employee Stories Disney Cruise Line’s leadership team in The Bahamas on growth, building careers, and making magic -
Employee Stories Unlocking career dreams with Disney Cruise Line: Jarrett’s journey as a Third Officer Postgraduate -
-
-
-
-
Job Resources Benefits Benefits - Disney Cruise Line Shipboard Roles -
Job Resources Benefits Benefits - Disney Cruise Line Island Roles -
Job Resources Benefits Benefits - Disney Cruise Line Shoreside Roles -
Culture & Values Employee Stories Learn about the vibrant culture of The Walt Disney Company Latin America! -
Employee Stories Work & Innovation Mexico Internships & Apprenticeships: Here’s What You Need To Know -
Employee Stories Creating Magical Narratives: Bill’s Journey to Storyliving by Disney -
Career Opportunities Career Development Students & Recent Graduates Pixar Internships and Residences -
Career Opportunities Career Development Students & Recent Graduates Jedi Academy | Industrial Light & Magic -
Career Opportunities Career Development Students & Recent Graduates Marvel Internships -
Culture & Values A Wish Every Hour of Every Day -
Career Opportunities Disneyland Resort Hiring Events -
Career Opportunities Disneyland Resort Culinary Hiring Events -
Benefits Company Values -
Students & Recent Graduates What My Disney Internship Taught Me – As Told By Disney Songs
-
Executive Leadership
Our senior executives bring tremendous experience, visionary thinking and a shared commitment to excellence, creativity and innovation to the day to day operation of the company.
Learn more -
Social Responsibility
Explore our commitments and our work to create a better world through our stories, experiences, operations, and philanthropy.
Learn more -
Inclusion
At Disney, we want everyone to belong and thrive. Creating a welcoming and respectful environment for our employees and guests is core to our company culture and our business. We strive to build supportive work environments that drive innovation and reinforce a culture in which all employees feel welcome, respected, and valued.
Learn more -
Heroes Work Here
Heroes Work Here reflects the long history of respect and appreciation Disney has for the U.S. Armed Services. We recognize the commitment and dedication it takes to serve your country, both as military personnel and military spouses, and value the leadership skills and sense of purpose it has instilled in you.
Learn more
Sign Up for Job Alerts
Get the latest job opportunities as they become available.
SHARE
Links open in new tabs.