Operations and Projects Manager

Job ID 10151280 Location London, United Kingdom Business The Walt Disney Company (Corporate) Date posted Jun. 09, 2026

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Job Summary:

About the Role & Team

We are looking for an Operations & Projects Manager to join our Contract Management team on a 12-month Fixed-Term contract!

Join us in shaping the magic behind the scenes!

The Operations and Projects Manager will lead departmental projects, manage day to day systems and drive the operational metrics for the contract licensing process across EMEA.

This role will offer visibility and influence at the senior leadership level, with responsibility for escalating operational issues and recommending strategic improvements around contract issuance processes. Additionally, the Manager will develop and deliver training programs for third-party supplier staff, ensuring comprehensive knowledge, consistency and accuracy in the contract issuance process.

Please note: This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

Values

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

Contract operations:

Oversee and drive the development of comprehensive training programs for third party supplier staff, ensuring consistency and accuracy in contract management activities, including data entry of commercial and financial deal points, reviewing contract requests for policy compliance and data accuracy, validating required approvals, drafting and issuing legal documentation and partnering with our DCP Legal team on specialised contract language.
Act as the primary point of contact for resolving complex licensing queries or issues, ensuring timely solutions and seamless communication across internal and external stakeholders.
Lead internal audits of contracts and amendments to ensure compliance with company policies and quality assurance standard. Identify opportunities for process improvements and drive corrective actions where necessary.

Metrics:

Run and analyse weekly metrics reports, supporting the business to reduce the numbers around contract issuance. Identifying bottlenecks, delays in process, escalating to business heads when required.
Own the development of KPI performance dashboards that deliver key insights to drive data informed decision making and optimising resource allocation.

Stakeholders:

Build relationships with key business stakeholders across all DCP departments.
Partner with Senior Manager on monthly meetings with Senior stakeholders across DCP.
Collaborate with key stakeholders to support new licensing models and re-engineer current processes.
Partner with stakeholders to measure business performance and influence change across DCP.
Lead the design and delivery of training programmes to drive consistency and raise licensing knowledge across DCP.

Systems:

Identify and implement effective system changes across all our licensing systems (CLM, Fusion, MDM and MicroStrategy) to support business operations.
Oversee and prioritise User Accepting Testing activities, ensuring system enhancements for EMEA are delivered to the scope and requirements.
Act as the business lead for system issue resolution, ensuring alignment between operational needs and IT response priorities.
Partner with other regions to share best practices on the systems we use.
Oversee system management of all our EMEA contract templates, dynamic inclusions.

Projects and Process Management:

Lead and drive contractual and licensing projects to enhance and improve processes and systems across the business.
Define project performance standards, track progress and generate reports for Senior Management.
Develop and implements a ‘best in class’ project management training program, including tracking tools, to standardise best practices across teams and ensure consistent project success.
Evaluate and optimise current business processes, identifying areas for continuous improvement to drive operational efficiency across the following areas:
- Contract Issuance
- Reporting and business metrics
- Systems suite optimisation
- Technology integration
- Document management
- Internal processes

Required Qualifications & Skills

Extensive experience working in a finance/contract/business administration role.
Experience of delivering large and wide scale projects.
Strong project management skills, with the ability to effectively plan, execute and monitor projects.
Experience navigating in a complex matrix environment, collaborating across teams and functions.
Proven ability to influence and align stakeholders at all levels.
Leading successful change initiatives.
Credibility and confidence in dealing with senior stakeholders.
Excellent presentation skills, with the ability to share complex data into clear and compelling narratives for diverse audiences.
Proactive in challenging the status quo and identifying opportunities for improvement.

Qualifications and Training:

Strong academics background, preferably in a Business, Operations or Project field, with a focus on problem solving and analytical thinking.
Advanced proficiency in Microsoft Word, Excel and PowerPoint for creating reports and presentations.
Project Management training

Personal Skills:

Planning and prioritisation skills
Strategic vision and execution
Results driven and performance focused
Process improvement and optimisation
Solutions-oriented
Adaptive to change
Time Management
Excellent interpersonal and communication skills
Proficiency in decision-making and analytical thinking

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited, which is part of a business we call The Walt Disney Company (Corporate).

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Explore this Location EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.