Digital Account Manager, Client Services (FTC - 12 Months)

Job ID 10154398 Location London, United Kingdom Business The Walt Disney Company (EMEA) Date posted Jul. 07, 2026

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Job Summary:

About the Role & Team
The Disney Advertising portfolio covers world leading brands within The Walt Disney Company's entertainment segment and related film, television, and streaming businesses.  This includes family favorites Disney, Pixar, Marvel, & Lucasfilm, general entertainment networks ABC, Star, & FX, sports leader ESPN, iconic factual brand National Geographic, and our flagship streaming product, Disney+.

Within Disney Advertising EMEA, Business Operations serves as the core sales support group, ensuring strategic alignment and operational efficiency. Key functions include media planning & campaign management (Client Services), ad tech & vendor oversight (Automated Operations), and forecasting & reporting (Revenue & Yield Management). These teams define policies, build processes, enable capabilities, and manage daily workflows that support Sales success.

The Digital Account Manager is an important Client Services role within the London-based EMEA ad sales and operations organization. We are seeking a candidate that can add their extensive knowledge and acumen in media planning, campaign management, ad operations, and leadership to a client services group supporting an experienced and diverse set of multi-platform salespeople.

Designed to maximize revenue, drive operational efficiency, and provide top tier sales and partner support, the Client Services team plays a vital role in reaching our targets and maintaining high standards in relationships with advertisers and agencies. The role holder will be responsible for managing all elements of the campaign lifecycle, from planning to invoicing. This includes external communication and management of clients, and collaboration with a variety of internal groups across Sales, Technology, Finance, Research and Measurement and Accounting. It begins with pre-sale guidance and media planning, and continues through campaign set up, analysis, optimization, reporting, and invoicing, covering all forms of advertising activity across our digital properties. There will be a specific focus on video advertising within our flagship product, Disney+, as well as additional digital assets: websites, apps, and social platforms.

The candidate will have a strong understanding of the digital media landscape, with specific expertise in video, programmatic, and CTV advertising and experience in planning and managing advertising campaigns, and be familiar with the general ad-serving and trafficking process. They will thrive working in a fast-paced, global environment and be comfortable prioritizing multiple incoming requests with overlapping deadlines. They will adopt processes, analyse them, and look for efficiencies. Our support team strives for flawless execution, but when challenges inevitably arise, the Account Manager will be quick and creative in finding solutions. Above all, they are natural problem solvers with an instinctive desire to provide top tier client service.

(Fixed Term Contract – 12 Months (until 10 July 2027.))

This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

Provide pre-sale guidance, technical requirements, and strategic planning for advertising opportunities across TWDC’s on and off-platform digital portfolio

Work with Sales and buyers to build and revise media plans that maximize revenue and meet client objectives

Responsible for the collection, quality control review, and implementation of assets to ensure a timely and accurate campaign launch

Compile screen shots, provide reporting, execute creative swaps, and field all other client requests during campaign lifecycle

Collaborate with Technology, Product, and Sales teams to troubleshoot and execute campaigns

Identify, track, and analyze key metrics and use them to optimize campaign performance

Ensure full delivery of contracted revenue across your book of business

Work with Finance and Accounting teams to ensure accurate invoicing and revenue tracking

Assist with client retention by delivering the highest standard of service during pre, mid, and post-campaign support phases

Provide case studies, benchmarks, and best practice guidance to Sales and advertisers

Proactively seek to advance internal knowledge of TWDC’s digital products and commercial opportunities

Collaborate with other Client Services Account Managers supporting an assigned advertising hub

Offer support and expertise for additional Sales partners in TWDC’s EMEA offices

Engage with third party vendors that provide services to TWDC

Required Qualifications & Skills

Graduate level or equivalent experience

Proven experiencein an of advertising/marketing agency or vendor required

Experience supporting a wide array of clients and agencies

Familiarity with media planning and management of multi-platform campaigns; a focus on branded content distribution is advantageous

Basic competency in campaign management and ad-serving systems with experience in Operative1, Google Ad Manager and Salesforce being an added advantage, as is familiarity with social media buying platforms

General understanding of advertising technology on websites, apps, and social media platforms with hands-on experience on the buy or sell side

Demonstrated ability to launch and deliver digital advertising campaigns

Good understanding of the digital marketplace, with a specific focus on video and display advertising in EMEA

Familiarity working with large multinational companies and the accompanying complex processes and network of stakeholders is an additional advantage, as is a passion for our brands

Highly motivated and driven problem solver

Great attention to detail, organizational skills, and ability to effectively prioritize and balance multiple campaigns simultaneously

Analytical; able to review, assess, and strategize based on the results

Able to step back and look at scenarios at a macro level, solving the immediate challenge and providing long-term solutions

Comfortable working independently or collaboratively with peers

Confident and clear communicator

A solution focused, commercial mindset

Always focused on our guests and prioritizing the user experience

Excited to work in a global organization with stakeholders across the world

Good understanding of digital media and the advertising industry, particularly video and within EMEA

IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom)

The Perks

25 days annual leave

Private medical insurance & dental care

Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing

Excellent parental and guardian leave

Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About The Walt Disney Company (EMEA):

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited, which is part of a business we call The Walt Disney Company (EMEA).

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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