Senior Manager, Global Emergency Preparedness & Response

Job ID 10152579 Location New York, New York, United States Business The Walt Disney Company (Corporate) Date posted Jun. 02, 2026

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Job Summary:

The Global Emergency Preparedness & Response Department is a global, enterprise-wide function focusing on emergency and crisis planning and training operations for all major security and natural hazard events impacting The Walt Disney Company, and is also comprised of L.A. based fire and L.A./N.Y.C. based medical operations. It sits within the Global Security Division and its mission is to ensure The Walt Disney Company is prepared for, responds to, and recovers from emergencies.

The Senior Manager, Global Emergency Preparedness & Response (GEPR) leads the strategy, execution, and continuous advancement of emergency preparedness and response capabilities across U.S. The Walt Disney Company (TWDC) properties. This role is accountable for ensuring all locations maintain mature, compliant, and operationally effective emergency response programs aligned with enterprise standards, regulatory expectations, and evolving industry best practices.

Reporting to the Director of GEPR, this role leads multiple Managers and program teams, setting direction, establishing priorities, and driving accountability across core program areas including building emergency response programs, hazard-specific planning, emergency communications, enterprise exercise programs, and Emergency Operations Center (EOC) readiness. The Senior Manager is responsible for translating enterprise strategy into scalable, repeatable operational capabilities, ensuring consistency across the U.S. portfolio while enabling flexibility to meet site-specific risks and business needs.

This role owns the U.S. preparedness program strategy and performance, including defining standards, driving adoption, and ensuring measurable outcomes across all properties. The role provides senior-level oversight of program effectiveness through KPI development, executive reporting, and continuous improvement initiatives, and serves as a key leader during incident response and crisis activations.

Through strong cross-functional leadership, the Senior Manager partners with Safety, Communications, Risk, People & Culture and business leaders to influence enterprise priorities, align investments, and strengthen organizational resilience. This role plays a critical part in shaping the long-term maturity of TWDC’s preparedness capabilities and ensuring the organization is positioned to effectively respond to and recover from complex incidents.

Here is what you will need to be successful as a Senior Manager…

+10 years of experience in emergency preparedness, crisis management, business continuity, security, safety, or operational risk management
Demonstrated experience leading enterprise-scale preparedness or response programs across complex, global organizations
Proven ability to define strategy and drive execution through multiple layers of leadership and cross-functional stakeholders
Strong leadership experience managing managers and/or high-performing program teams
Ability to integrate programs, systems, and governance into cohesive enterprise solutions
Strong executive communication skills with the ability to translate complex concepts into actionable insights
High attention to detail with strong operational rigor, planning, and follow-through capabilities
Ability to operate effectively in a fast-paced, evolving risk environment
Provide strategic oversight and operational support to ensure all U.S. TWDC properties maintain a mature and sustainable Building Emergency Response Program
Drive implementation of enterprise preparedness programs that enable local teams to effectively respond to emergencies
Ensure alignment of preparedness initiatives across U.S. properties with enterprise standards, frameworks, and risk priorities
Establish and maintain consistency in response procedures, ensuring compliance with internal requirements and evolving industry standards
Lead hazard-specific planning and preparedness initiatives for major U.S. campuses
Develop, maintain, and continuously improve emergency response plans, including:
- Earthquake preparedness
- Active threat response
- Mass casualty response
- Campus evacuation and sheltering strategies
Plan, facilitate, and evaluate exercises and drills to validate plans and drive continuous improvement
Lead after-action reviews and ensure corrective actions are tracked and implemented
Plan and facilitate enterprise and campus-level emergency response exercise programs, including:
- Unified Incident Command Team (UICT) trainings and exercises
- Building Emergency Response Team (BERT) drills (e.g., fire drills, Great ShakeOut)
- TWDC CERT Program exercises in partnership with the CERT Program Manager
Ensure exercises are aligned to risk scenarios, operational realities, and enterprise standards
Measure effectiveness of exercises and drive improvements in readiness and response performance
Maintain the Burbank & New York Emergency Operations Center (EOC) in a constant state of readiness
- Conduct routine systems testing and validation
- Maintain and update activation protocols and documentation
- Lead facility and technology enhancements to support effective activations
Provide strategic oversight of the employee emergency communications framework across U.S. properties
Ensure alignment between communication tools, response protocols, and operational needs
Support adoption, optimization, and effectiveness of mass notification systems and communication processes
Define, collect, and analyze KPIs across U.S. properties to measure preparedness maturity and program effectiveness
Develop and deliver executive-level reports and insights to senior leadership
Identify trends, gaps, and opportunities for improvement, and drive corrective actions across programs
Ensure alignment of performance data with enterprise reporting standards and expectations
Oversee the enterprise Emergency Supply Program, including:
- Routine inspections and inventory management cycles
- Evaluation and enhancement of supply capabilities
Ensure supplies are aligned with response plans, hazard profiles, and operational needs
Periodically assess program effectiveness and recommend strategic improvements

Education is important to us, here is what we are looking for…

Bachelor’s degree in Emergency Management, Business Administration, Public Safety, or a related field

It would be a plus if you had these skills…

Experience supporting global or regionally distributed operations
Deep familiarity with crisis management platforms, mass notification systems, and enterprise tools
Experience leading enterprise exercises, after-action programs, and continuous improvement initiatives
Experience with regulatory, audit, or compliance frameworks related to preparedness or risk management
Relevant certifications such as CEM, HSEEP, CBCP, MBCP, CSP, ASP, or equivalent
Advanced degree or professional certifications in emergency preparedness, crisis management, or business continuity

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#DisneySecurity #twdcmedia  #corp_media

The hiring range for this position in New York, NY is $153,200 to $205,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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