Regional General Manager, Resort Operations

工作 ID 10153054 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 日期已公佈 Jun. 16, 2026

申請

工作概要:

Job Overview

The Walt Disney World Resort is a world-class entertainment and recreation center featuring four theme parks; two water adventure parks; 31 resort hotels (17 owned and operated by Walt Disney World and 14 Disney Vacation Club properties); 63 holes of golf on four golf courses; two full-service spas; ESPN Wide World of Sports Complex; Disney Springs, an entertainment-shopping-dining complex and Disney's Wedding Pavilion.

We are looking for a seasoned hotelier with diverse experience for the role of Regional General Manager, Resort Operations. The leader will report to the Vice President of Resort Operations and be directly responsible for 6-8 hotel properties in the portfolio and will lead a team of executives.

The Regional General Manager provides impactful leadership and support to the hotels, driving guest service standards and satisfaction, Cast Member development and engagement, and ongoing enhancement of service and quality improvements at the hotels. The leader will develop strategies to maximize the commercial potential to increase profits, reduce costs and transform our business to achieve world-class experiences to our guests.

Responsibilities

Provide strategic and operational leadership to executive leaders and their teams
Have oversight for the P&L performance, cost controls, cast member and guest satisfaction
Mentor General Managers to ensure successful operation of their hotels; set short-term and long-range goals in tandem with the Executive Team and General Managers to aid and achieve each property's defined performance metrics
Proactively focus on anticipating diverse needs of our global consumers and ability to translate these needs into meaningful Guest experiences
Conduct regular property visits to ensure brand and standards are being achieved
Develop teams focused on improving the Walt Disney World Resort experience and our performance metrics
Promote the resort experience through deeper levels of integration and leverage strategic support partnerships to provide an exceptional hotel experience and level of service to our guests
Partner with the resorts line of business team - participate in pilots and promote future focused work
Embrace change as an opportunity to grow while nurturing skills of change management to help leaders and team through transitions
Display commitment, enthusiasm, transparency and sensitivity to the team's needs to ensure Cast Members are empowered, positive and engaged

Basic Qualifications

7-10+ of proven Operational Executive leadership leading other senior leaders
Sound business acumen and ability to deliver on key performance indicators, controlling operational costs and driving profitability
A track record driving change, innovation and service excellence through promoting the overarching strategy
Experience delivering operational excellence and leading businesses to financial performance with a proactive focus on anticipating diverse needs of our global consumers and ability to translate these needs into meaningful Guest experiences
Been part of transformational work or service brand transformation as a Hotelier
The ability to inspire, promote enthusiasm and teamwork
Passion and commitment to diversity and inclusion including inviting diverse perspectives, fostering an inclusive work environment and supporting workforce diversity
Experience benchmarking internally and externally to achieve best practices
Bilingual or multi-lingual preferred

Required Education

Bachelor's degree in Hospitality or related field

Preferred Education

MBA or other related Masters degree

The hiring range for this position in Florida is $214,600 to $287,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Walt Disney World Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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