Guest Exp Mgr-Food & Beverage

工作 ID 10140856 地點安那罕, 加利福尼亚州, 美國 有意工作的公司 Disneyland Resort 日期已公佈 Feb. 10, 2026

申請

工作概要:

As the Food & Beverage Guest Experience Manager you will lead Stage Management of our accomplished Cast in high-volume multi restaurant complex in Hotels and mentor fellow Guest Experience Managers. You will ensure efficient and safe operations, create an immersive Guest experience, increase Cast engagement and safeguard our brand. You will aim to provide outstanding Guest service standards; recognize/coaches Cast behaviors; and manage the business through Important Goals while maintaining connection to the rich history and heritage of our Disney Hotels.

You will report to: The Area Manager.

You Will:

Work in the operation daily, which includes working with guests and cast members and resolving any issues.
Recognize cast members and hold them accountable for delivering excellence with the Five Keys in safety, courtesy, inclusion, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success.
Guest Service Focused that can yield results to help achieve a Forbes Rated Property.
Advocate for change, inclusion, innovation, and continuous improvement.
Partner and collaborate with other leadership teams due to shared Cast base.
Be a functional / subject matter expert of the operation.
Participate in departmental meetings and communicate relevant information to cast members.
Participate and provide operational perspective in project planning and LOB departmental meetings.
Make balanced daily operational decisions that benefit guests, cast members and the demands of the business.
Manage daily staffing levels based on demand and provide daily results.
Support local projects and monitor any potential impacts to the guest and cast experience.
Implement Resort projects relating to cost control and other food & beverage programs.
Support change, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast.

You Have:

3+ Years of experience in a leadership role within Food & Beverage.
Demonstrated conflict resolution and problem-solving skills.
Understand how to read a P&L to improve greater revenue.
Experience with multiple styles of service such as Quick Service, Table Service, Concierge, Bar/Lounge, & Pool/Cabanas.
Beverage/ Bar background.
Demonstrated operational guest service experience and guest service skills
Proficient in basic computer functions necessary to operate in a Windows environment.
Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.) as it relates to the Main Business Indicators.
Flexible work schedule, including weekends, variable shifts and holidays.
Understand scope beyond immediate area – will partner with other hotel departments including Signature Dining, Banquets, Housekeeping, Front Desk, Bell & Valet, Spa, Engineering, Stores, etc.

Preferred Qualifications:

Experience managing multiple locations at one time.
Food Cost Control.
High-level Guest Service.
Team Development.
Prior experience leading in a union environment.

Required Education:

High School diploma or equivalent

The hiring range for this position in California is $70,000.00-$87,500.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disneyland Resort:

當時，Walt Disney 在 1955 年 7 月 17 日為 Disneyland 開幕，他表示它能夠成為「全世界的歡樂和靈感來源」。自那以後，Disneyland Resort 接待了超過 8 億位客人，擴展至大約 500 英畝，涉及方方面面，成為世界級的家庭度假勝地，擁有兩個知名的 Disney 主題公園、三間酒店和令人興奮的購物，名為 Downtown Disney District。組合創造力、技術和創新，度假村將講故事帶到新高度，每天和 Disneyland Resort 演藝人員為成千上萬位客人帶來 Disney 的神奇魔力。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Disneyland Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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