Transmission Engineer
工作概要:
About the Role & Team
Disney Entertainment & ESPN Technology is responsible for developing and operating The Walt Disney Company’s premium sports and entertainment direct-to-consumer video businesses, including ESPN DTC, Disney+, and Hulu. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services.
The Live Orchestration Department at DE&E Technology consists of agile and responsive teams of technicians that perform the daily processes and procedures required to run our live and on-demand streaming video products. The department’s responsibilities consist of round-the-clock support for these products, ensuring proper functionality across all platforms. Oversight includes both Linear and Event based content, hands-on operational and procedural support for our products, including system health monitoring and incident management, in addition to live and VOD streaming media orchestration, metadata/guide accuracy, and rights application using proprietary software.
Transmission Engineers are expected to have developed an intermediate level of knowledge of the Live and VOD eco-system, as demonstrated by the ability to problem solve for everyday issues. Equally important is the ability to discern complex issues from the routine, and escalate them in a timely manner with relevant details.
Values
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
Transmission Engineers are expected to possess an intermediate level of knowledge of the Live and VOD ecosystem, as demonstrated by the ability to problem solve for everyday issues. Equally important is the ability to discern complex issues from the routine, and escalate them in a timely manner with relevant details.
A Transmission Engineer will also:
Possess intermediate workflow knowledge and operational experience
Manage EPG data for live channels, including extending listings data and updating catalog attributes as needed on streaming platforms including Disney+, ESPN, and Hulu + Live TV, ensuring the availability and quality of media, schedule, and rights data
Ensure content blackouts compliance against contractual obligations and partner communications, via audits and/or manual implementation - update, verify, validate, and send blackout notifications to technical and programming contacts
Monitor and confirm basic health and functionality of front-end facing features via proprietary software for media orchestration
Partner with Senior Operators, Leads, and Supervisors to develop and document troubleshooting protocols for workflow issues
Escalate issues to appropriate support resources, and file incident tickets as needed to track metrics related to outages
This role is a remote role, supporting a shift covering overnight US hours, and most hours will have minimal overlap with US-based engineering teams.
Responsibilities and Duties of the Role:
Responsible for following operational procedures and raising awareness of issues in workflows when they arise
50%
Execute defined processes to validate the quality and availability of live content streams
20%
Record steps to troubleshoot workflows when issues arise
15%
Field workflow requirements from senior staff and gather data in support of documentation of workflows
15%
Required Qualification & Skills:
Minimum and Preferred. Inclusive of Licenses/Certs (include functional experience as well as behavioral attributes and/or leadership capabilities)
Basic Qualifications:
A minimum of 2 years of experience in a relevant technical, operational or digital media environment
Working knowledge of live/on-demand streaming products
Strong attention to detail
Able to operate independently with moderate guidance
Able to learn quickly and adapt to new situations
Must have a strong ability to multitask and work in a fast-paced, time-sensitive environment
Must be available to work flexible hours, including nights, weekends, and holidays
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
關於Disney Entertainment and ESPN Product & Technology:
在Disney Entertainment and ESPN Product & Technology,我們結合想像力與創新,以重新想像人們體驗和參與世上最受歡迎故事和產品的方式。我們的工作內容廣泛,且精深細密。我們創造令人驚豔的體驗、改變媒體的未來,並打造產品和平台,讓世界各地的人們都能與自己喜愛的故事和體育活動緊密相連。
Disney結合世界級技術與獨特創意,因而與眾不同。這是我們過去、現在和未來的核心。我們是故事敍述者和創新者。創作者和創建者。表演者和工程師。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 TWDC (Benelux) BV,其所屬的業務部門是 Disney Entertainment and ESPN Product & Technology。
欲了解更多關於 Disney 針對應徵者使用 AI 的政策 請按此。
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