Guest Researcher, F/M/NB, Trilingual-French, English, Dutch, Fixed-Ter
工作概要:
Togheter, let's create magic by making dreams come true.
At Disneyland Paris, our Operations teams are at the heart of the experience we create for Guests from around the world. Every day, they help deliver quality service and bring magic to life. Joining us means growing in an inclusive environment where everyone can express their talent and build a career path that reflects who you are.✨
Make every interaction a unique moment for our guests and join us as a Guest Researcher.
Your environment:Comprising a team of 15 Cast Members — including 10 field surveyors and supervisors, as well as a dedicated research team — its mission is to amplify the voice of our Guests and integrate it into strategic and operational decisions, with the goal of exceeding their expectations and continuously enhancing their experience at Disneyland Paris.
Working hours are generally from 8:00 a.m. to 5:00 p.m.; however, some assignments may occasionally extend until 11:00 p.m.
Your Contribution :
- Conduct surveys and interviews with visitors in the Parks, Disney Hotels, Disney Village, and other key areas.
- Present, explain, and administer questionnaires in multiple languages (French, English, and Dutch).
- Ensure the accuracy and reliability of collected data by following established procedures and standards.
- Create positive and engaging interactions with visitors, reflecting Disney’s values.
- Adapt your communication style and approach according to the visitor profile (e.g., families, international tourists, repeat visitors).
- Enter and verify collected data using dedicated digital tools.
- Report relevant field observations (expectations, feedback, and areas for improvement) to the research team.
- Support the implementation of new survey protocols as needed.
- You enjoy interacting with people and feel comfortable engaging with visitors of all nationalities in a dynamic, multicultural environment.
- You have strong interpersonal skills and self-confidence; approaching visitors does not intimidate you.
- You are autonomous, curious, and enjoy fieldwork, which involves extensive walking throughout the parks.
- You can manage stress and maintain a positive attitude, even during peak periods.
- You share the values of Disneyland Paris.
- You are fluent in French and English (C1/C2), and speak Spanish fluently (C1).
- Previous experience in customer relations or field research is a plus.
✔ Schedules planned with no split shifts
✔ 80% transportation reimbursement
✔ Dining and housing options available, subject to conditions
✔ Access to Disney+, Park tickets, and exclusive discounts
✔ Training, events, employee committee benefits, concierge services, family benefits, and health coverage
To discover all the offers and services available to Cast Members, click HERE.
Fixed-term contract from September 2026 to March 2027.
其他資訊:
Interviews will be conducted remotely via video conference.
Please include your most recent CV.
The offer is online until July 27, 2026.
關於Disneyland Paris:
Disneyland® Paris 是一間令夢想成真的公司。我們的演藝人員在台前幕後工作，發揮多種職業所長。他們的使命：在我們的 2 個主題公園和 7 間酒店以及 Disney Village 為每位客人提供難忘的 Disney 體驗。我們團隊的熱情與熱心使我們公司成為歐洲首屈一指的旅遊目的地！
創造夢想的過程中，蘊含多重責任。對於我們的度假村而言，長期發展必須建基於可持續發展的旅遊模式。我們已許下重要的社會及環保承諾，當中有賴員工及持份者的持續參與
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 EURO DISNEY ASSOCIES SAS，其所屬的業務部門是 Disneyland Paris。
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