GHRO Associate Analyst

工作 ID 10164482 地點上海, 中國內地 有意工作的公司 The Walt Disney Company (Corporate) 日期已公佈 Nov. 06, 2026

申請

工作概要:

Job Requirements

Job Responsibilities and Duties:

Transaction Processing

Be responsible for delivery services to support employee On-Boarding, Off boarding and other work life cycle events.
Daily system maintenance, supporting existing or new applications timely, ensure data accuracy
Processing Payments with different vendors and assist on the vendor management.
Other HR Operation related tasks and project support
Apply and interpret applicable policies to manage specific transactions, such as payroll data preparation, commercial insurance data management, knowledge article update, etc. To support change management related to policy changes in reflection to legislation requirement or business needs.
Document collection and communication with employees throughout daily process
Assist on local employee’s Hukou and Residence Permits application

Enterprise Inquiries/ Customer Service

Respond to cast member inquiries with a high level of professionalism to ensure excellent level of customer service.
Utilize knowledge management tools to provide accurate information to employees in local market.
Respond in, and utilize, case tool to document the details of employee inquiry information.
Conduct routine transactions specific to role following the standard operating guidelines.
Recognize and escalate customer issues by reviewing individual case history.
Identify and escalate systemic issues by recognizing increase in certain call or request types.
Research and resolve issues according to defined scope and in alignment with local or country/regional legislation.

Systems Knowledge

Working knowledge of multiple applications: Workday, SAP, Winshuttle, Service Now, Microsoft Office
Assist testing based on testing script and escalate defects/system issues found in testing
Assist to develop and communicate job aids, end user operating guides, and business processes

Job Requirements:

Education:

Bachelor’s degree or equivalent

Work Experience

Experience in Human Resources or with HR processes
Disney experience is preferred
Experience with shred services and HR processes preferred

Skills / Specialized Knowledge/Competencies

Ability to drive HR processes and to deliver high quality HR services in a fast paced, highly dynamic/changing environment
Show sound judgment to make decisions and display appropriate sense of urgency
Ability to understand case notes in order to provide excellent customer service and to identify/escalate other issues or root causes to manage conflict
A high ability to manage execution and manage multiple demands
Be able to build strong relationships and trust throughout the organization
Ability to multi-task in a rapidly changing work environment
Demonstrated ability to adjust to change in a positive, productive manner
Very strong verbal and written communication skills both in English and Chinese as well as telephone and email etiquette skills
Demonstrated proficiency in Microsoft Office and HR information systems
Demonstrated ability to handle confidential information
Self-motivated for daily work

Disclaimer

This position is with TWDC (China) Ltd., which is part of a business we call The Walt Disney Company (Corporate).

To learn more about Disney's guidelines on the use of AI for candidates, click here.

It is the policy of the Company to provide equal opportunity for all employees and applicants for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status, or any other category of persons to the extent provided by law. This policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.

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申請

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。