HR Operations Specialist (Fixed Term Contract)
工作概要:
About the Role & Team
We’re looking for an HR Operations Specialist to join our Employee Services team on a 6‑month contract. This is a great opportunity to contribute to a fast-paced, collaborative environment and help deliver high-quality employee experiences across the MENA region.
You’ll play a key role in supporting day-to-day HR operations, balancing high-volume transactional work with opportunities to improve processes. Acting as a trusted point of contact for employees, managers, and HR partners, you’ll help ensure consistent, compliant, and efficient service delivery aligned with local requirements and global standards.
This role will be based in our Dubai office, 4 days a week, with either a Monday or Friday working from home.
Values
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
Provide timely, accurate support on HR queries across the employee lifecycle (e.g., leave, pay changes, onboarding, offboarding) via multiple channels (case system, email, chat, in person)
Process HR transactions and maintain employee records in HR systems, ensuring accuracy, confidentiality, and compliance with local legislation
Support leave of absence cases, payroll inputs, contract documentation, and benefits administration
Manage high-volume data changes in HR systems (e.g., Workday, SAP), ensuring completion and data integrity
Collaborate with internal teams (Payroll, HR, IT, Finance, Facilities) and external providers (e.g., benefits, visa partners) to resolve queries
Maintain and update process documentation, including SOGs (Standard Operating Guides), and contribute to continuous improvement initiatives
Identify and support Data Subject Requests (DSRs) in line with GDPR and company processes, ensuring appropriate handling and escalation
Support visa processing and contingent workforce administration, including vendor coordination and payment processes
Deliver a high standard of customer service, handling sensitive information with discretion and care
Assist with reporting, system testing, and identifying process or system improvements
Required Qualifications & Skills
Degree in HR or a related field, or equivalent experience
Experience in HR Operations, Employee Services, or a shared services/customer service environment
Strong understanding of HR processes and ability to apply policies and local legislation (UAE experience is a plus)
Familiarity with HR systems such as Workday, SAP, ServiceNow, and Microsoft Office tools
Excellent communication skills in English; Arabic is an advantage
Strong attention to detail, organisation, and ability to manage competing priorities
Collaborative approach with strong stakeholder management skills across regions
Comfortable working in a fast-paced, evolving environment and identifying areas for improvement
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
關於The Walt Disney Company (Corporate):
在 The Walt Disney Company (Corporate),你會看到公司強大品牌背後各業務如何融會交流,建構出全球最創新、影響深遠和備受尊崇的娛樂公司。作為企業團隊的一份子,你將會與推動策略以讓The Walt Disney Company穩佔娛樂界頂尖地位的世界精英領袖一同工作。與其他具有創新精神的思想家惺惺相惜,同時讓這個世界上最偉大的故事敍述家為全球各地千百萬家庭締造回憶。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Disney Middle East FZ-LLC,其所屬的業務部門是 The Walt Disney Company (Corporate)。
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