The Growth & Retention Analytics team is looking for a Manager who will help to measure and take action to improve subscriber retention across a growing ecosystem of Disney’s streaming service offerings (Disney+, Hulu, and ESPN+). Our team masters exploratory data analysis, advanced reporting, data visualization and storytelling to deliver actionable insights and provide recommendations to drive business decision-making. This team collaborates cross-functionally across the Direct to Consumer organization as well as with stakeholders from business units across The Walt Disney Company to generate insightful, compelling, and strategic analyses. This role will build strong relationships and partner closely with Finance, Business Operations, Business Strategy, and other Analytics teams to ensure the business understands complex retention trends and implications for strategic decision making, with a particular focus on promotional offer strategy. 

Responsibilities 

• Communicate complex trends and churn drivers to a wide array of business stakeholders with varying technical expertise from operational teams to executive audiences, both in oral presentations and via written reports 

• Partner closely with business stakeholders (Product, Business Operations, Finance, Marketing etc.) to identify and unlock opportunities for improved subscriber retention and promotional offer strategy, inclusive of both acquisition and retention offers 

• Create and maintain operational dashboards in Tableau and Looker to understand performance over time, enable efficient exploratory analysis, and equip partners with self-serve tools 

• Translate complex business questions into SQL including proper cohorting, calculations, filtering criteria and/or aggregations 

• Partner with Data Science teams to uplevel analyses using clustering/segmentation, regression modeling, and/or predictive modeling 

Required Qualifications 

• Bachelor’s degree in Analytics, Computer Science, Statistics, Economics, Mathematics, or related field 

• 8+ years of strategic analysis to inform product or business decision making 

• 5+ years of hands-on analytical work experience with SQL (ETL ownership, complex transformations, development of “analytical” datasets)  

• Strong analytical skills with the ability to apply business strategy to data analysis and recommendations 

• Ability to think strategically, analyze and interpret first and third party information 

• Experience manipulating large data sets and interpreting data trends using a multitude of disparate data sources and tools 

• Expertise with data exploration and data visualization tools like Tableau or Looker 

• Strong analytical and technical skills to troubleshoot issues, analyze the cause, quickly come-up with possible solutions, document the changes, and communicate organizational impact 

• Strong experience in documenting the data requirements, data strategy, data rules (standardization, cleansing, and validation) 

Desired Qualifications 

• Experience in the streaming media industry and/or supporting a direct-to-consumer or subscription-based product 

• Experience in the technology industry and knowledge of how to build and implement data products 

• Experience presenting data stories to executive audiences