About the role

We are seeking a detail‑oriented professional who can apply strong expertise in direct and indirect taxes, along with solid accounting knowledge, to support various EMEA and APAC tax compliance processes (Indirect Tax, US GAAP tax forecasting and provision processes, Operational Transfer Pricing). The ideal candidate will be proficient in taxation, MS Office, SAP, and possess strong communication skills.

In this role, you will be responsible for delivering high‑quality service and driving continuous improvement initiatives. You will lead day-to-day delivery of tax operations across indirect and selected direct tax processes, acting as the key bridge between the Associate Director, Managers, and external providers. You will foster collaboration within the team, providing coaching and constructive feedback to members in a small to medium‑sized group. Additionally, you will collaborate with cross‑functional teams and manage relationships at both the local (country) and often regional levels.

What will you do

This role requires a strong foundation in tax compliance and associated reconciliations and tax-related competencies. As a Senior Manager, you will be responsible for the following:

Operational Leadership & Delivery Oversight

• Own end-to-end delivery of assigned EMEA indirect tax processes, ensuring accuracy, timeliness, and compliance across jurisdictions
• Oversee execution of direct tax operational support activities (e.g. provisioning inputs, TP data coordination, forecasting support)
• Review and sign off key deliverables, ensuring adherence to internal controls and quality standards
• Manage workload allocation across Managers and Assistant Managers to ensure optimal utilisation

Governance, Risk & Controls

• Ensure processes operate in line with global tax policies, SOX/internal control frameworks, and regulatory requirements
• Act as first escalation point for complex operational issues, compliance risks, and audit queries
• Lead preparation and review of audit support documentation and responses
• Monitor and improve control effectiveness across all processes

Vendor & Stakeholder Management

• Oversee day-to-day interaction with outsourced/co-sourced providers
• Monitor SLA/KPI performance, identify gaps, and drive remediation actions
• Build strong relationships with internal stakeholders (Indirect Tax, Controllership, IER teams)
• Support Associate Director in governance forums and performance reviews

Process Optimisation & Transformation

• Identify opportunities for standardisation, automation, and efficiency improvements
• Lead implementation of process improvements and support technology initiatives (e.g. tax engines, e-invoicing, reporting tools)
• Maintain and enhance SOPs and process documentation

People Leadership

• Lead, coach, and develop Managers and Assistant Managers
• Drive a high-performance culture focused on accountability, quality, and continuous improvement
• Support hiring, onboarding, and capability development of the team

What will you bring

• Qualifications: Chartered Accountant (CA) Mandatory
• Experience: Minimum 8+ years post-qualification, including in-house multinational tax operational experience; prior Big 4 experience strongly preferred.
• Demonstrated experience in direct and indirect tax compliance and governance, ideally within a multinational or shared services/outsourced environment.
• Experience with vendor/outsourced delivery models, performance management, and process improvement.
• Exposure to US GAAP tax provisioning, transfer pricing operational oversight, and managing audit support activities.
• Strong stakeholder management and leadership capabilities, with a commercial mindset and focus on cost optimisation.

What you need to know

• Working model: Hybrid in Mumbai.
• Team: Lead a team of 6-7 with the potential to grow.
• Role focus: Operational delivery, transformation, and governance.