Logistics Specialists are part of a global team that manages logistics processes to deliver products to the right place, at the right time, at the lowest possible cost, while meeting service policy commitments. There are four areas that an employee at any given time can be performing their role, with increasing scope of volumes: shipment management, freight audit/allocation/claims, payment, and the OLIVER system help desk.

This position reports to the Logistics Operations Manager.

This is a full-time role.

What You Will Do

• Shipment Management:

  • Utilize OLIVER bulk planning functionality, review demand/flow recommendations, and execute shipment tendering and carrier selections that meet customer service requirements at the lowest possible cost.

  • Execute shipments by coordinating with external supply chain partners; suppliers, carriers, and third-party consolidators.

  • Hold supply chain partners accountable to day-to-day performance objectives.

  • Complete shipment issue resolution with internal clients to meet inventory demand.

  • Improve transit time by ensuring freight delays are recognized and resolved.

• Reporting, Analytics & Models:

  • Speak to the client and supply chain partner dashboards and scorecards. Be aware of the services required to meet specific metrics and drive service to improve the metrics.  

  • Input, maintain, and validate OLIVER master data tables, including partner master setup, rates, equipment, warehouse appointment scheduling constraints, locations, etc.

  • Validate and update shipment ETAs to final destinations, ensuring clients have the most up-to-date and accurate information.

  • Maintain models and tools to support client flow and spend management decisions, including estimated landing factors, air freight estimating tools, manufacturer routing guides, and transit tables.

• Freight Audit, Allocation & Payment:

  • Receive all supply chain partner invoicing for supply chain fees (duty, freight, customs brokerage, consolidation, etc) and execute the audit and allocation of fees to each client.

  • Field partner inquiries on account statement and status.

  • Field client escalations of shipment issues after delivery.

  • Manage disposition instructions and execution of claims filing and collections with supply chain partners.

• OLIVER System Help Desk:

  • Execute user enablement and user training.

  • Support a call center that manages systems support and resolution of trouble tickets opened by system users.

  • Create and maintain user training manuals.

Qualifications & Skills

• 3+ years of experience in a logistics-related role

• Experience using Microsoft Office Suite, including Excel, Outlook, and PowerPoint

• Experience working with Enterprise Resource Planning (ERP) systems such as DBS, SAP, Island Pacific, and/or Oracle

• Experience working with Transportation Management Systems (TMS) such as Oracle OTM, Red Prairie, and/or similar platforms

Preferred Qualifications & Skills

• Regulatory and compliance awareness

• Experience with shipping regulations, documentation requirements, and safety standards

• Experience with process improvement for streamlining operations, reducing costs, and improving delivery performance

• Experience with data analytics

Education

• High School Diploma or equivalent is required

• Advanced degree in Supply Chain Management, Logistics, Finance, or related is preferred

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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